Tag: Cultural Change

“We need to be more agile. CIO, make it so.”   This statement might work in Star Trek, but in the real world, it does nothing to create organisational agility and resilience. When talking to C-suite audiences about agility, it’s commonly the chief people officers (CPO) who lean into the discussions. They appreciate agility as […]

“We need to be an AI-enabled company.” Replace the “AI” with any technology from history and this comment becomes a common refrain across businesses lured by the promises of new technology and fuelled by FOMO (a fear of missing out). As enterprise strategists and former CXOs who have lived through many “technology is the solution, […]

When a measure becomes a target, it ceases to be a good measure. — Goodhart’s law As a developer fresh out of school, the first two service level agreements (SLAs) that I was accountable for were on-time delivery (OTD) and first time right (FTR). While the intention of the first time right measure was to reduce rework […]

It is not the strongest species that survive, nor the most intelligent, but the most responsive to change. —Charles Darwin From childhood, our amazing brain trains itself to recognise patterns. We use this capability to accelerate decision-making, saving us addressing every problem as if new. To apply patterns we ingest, filter, and interpret data using […]

Mental models are deeply held internal images of how the world works, images that limit us to familiar ways of thinking and acting. Very often, we are not consciously aware of our mental models or the effects they have on our behavior. – Peter Senge As leaders, we are responsible for making decisions in the […]

In our Executive Summit roundtable session at re:Invent 2019, Phil Potloff and I discussed the topic of innovation in large enterprises with executives spanning many industries and public sector organisations. Much has been written about how large companies often lose elements of their original DNA as they grow, including their aptitude to innovate. Given this, […]

If I were given one hour to save the planet, I would spend 59 minutes defining the problem and one minute resolving it.  Albert Einstein I’ve been asked multiple times recently what “digital transformation” means? Given that by 2023 conservative estimates of annual expenditure on digital transformations are north of $2 trillion but with well […]

“The ultimate measure of a man is not where he stands in moments of comfort and convenience, but where he stands at times of challenge and controversy.” — Dr. Martin Luther King, Jr. A customer recently asked me how we introduced the concept of “failing forward” at Cox Automotive. It is a change many enterprises are […]

“A learning organisation is an organisation that is continually expanding its capacity to create its future.” Peter Senge, The Fifth Discipline There is something excitingly headline worthy about big initiatives. There is also something depressingly familiar about their poor success rates. In Continuous Transformation: Stop Stopping Mark Schwartz stated that “…your digital transformation must prepare […]

“Human behaviour flows from three main sources: desire, emotion, and knowledge.” Plato As with many subjects, Plato was ahead of his time in understanding the challenges of a CIO. In many businesses today, we have excelled at the desire (“We will lead our industry with digital transformation.”) and the emotion (“I’m passionate about transforming our […]