AWS for Industries
Author: Chandra Reddy
Chandra Reddy is the solution advisor for the travel and hospitality industry at AWS. His role is to support travel and hospitality customers on their cloud adoption journeys for use cases such as customer experience, Customer 360, migration, modernization of databases, data warehouses, and other application components. He has more than 20 years of experience in software engineering, product management, and product marketing. He lives in Austin, Texas.
How Restaurants Can Win Over Generation Z With Text To Order
Introduction Generation Z (Gen Z), the generation born between 1997 to 2012, includes 67 million individuals, or roughly 20 percent of the US population. Gen Z individuals spend more time texting, also known as short messaging service (SMS), on their mobile devices than any other demographic. The pandemic has galvanized most restaurants to add food […]
Improving Customer Experience and Delivering 94% Savings Using Amazon Lex
Introduction All contact centers face a difficult balancing act between customer wait time and agent staffing. If not done right, contact centers might either staff too many agents, thus increasing operating costs, or too few agents, thus increasing customer wait time. This increased wait time translates to poor customer experience and even lost customers. What […]