AWS for Industries
Author: Joseph Beer
Joseph (Joe) Beer is the AWS Worldwide Technology Leader for the Power and Utilities vertical, responsible for guiding the development of reusable IT, OT, customer engagement, data, and asset management solution architectures on AWS. Joe advises customers and partners on how AWS cloud can enable their digital transformation strategies and help them achieve their business goals. Joe is an industry veteran with 30+ years of leadership experience in IT management, solution architecture and delivery, and consulting across multiple industries both domestically and internationally. Joe joined AWS from Puget Sound Energy, where has was the CTO/Chief Architect and was responsible for directing IT strategy, architecture, and design work for both traditional IT and “Operations” IT.
How utility executives elevate the customer experience with Amazon Connect
Utility executives share common benchmark success metrics when reporting to stakeholders including customers, regulators, elected officials, and investors. Regulated investor-owned utilities focus on long-term metrics such regulated rates of return (ROR) and service reliability benchmarks such as Customer Average Interruption Duration Index (CAIDI). Energy retail executives focus closely on customer satisfaction (CSAT) scores and customer […]
Forecasting energy usage using Amazon machine learning and data lakes
Executives within utilities and energy providers of all types and sizes have multiple ongoing needs to forecast energy usage. For example, as chief customer officer, your teams can use energy forecasts at the household level to proactively engage homeowners with high bill alerts and predict pre-pay or month-end energy charges. As the head of energy […]