AWS for Industries

Category: AWS Big Data

How utility executives elevate the customer experience with Amazon Connect

Utility executives share common benchmark success metrics when reporting to stakeholders including customers, regulators, elected officials, and investors. Regulated investor-owned utilities focus on long-term metrics such regulated rates of return (ROR) and service reliability benchmarks such as Customer Average Interruption Duration Index (CAIDI). Energy retail executives focus closely on customer satisfaction (CSAT) scores and customer […]

Read More

Forecasting energy usage using Amazon machine learning and data lakes

Executives within utilities and energy providers of all types and sizes have multiple ongoing needs to forecast energy usage. For example, as chief customer officer, your teams can use energy forecasts at the household level to proactively engage homeowners with high bill alerts and predict pre-pay or month-end energy charges. As the head of energy […]

Read More

Evolution of the cloud journey in the world of travel

It is next to impossible to have any technology-related discussion in today’s world without a direct or indirect reference to the cloud. However, the adoption journey in some industries such as travel has not been as rapid as in some other industries like Finance, Entertainment, Retail, or Manufacturing, just to name a few. In this […]

Read More

AWS Public Database program adds valuable MIMIC-III dataset for researchers

Biomedical researchers require access to accurate, detailed data. The MIT Laboratory of Computational Physiology (LCP) MIMIC-III dataset is a popular resource that captures a variety of measures longitudinally over time, across many patients, and can drive analytics and machine learning toward research discovery and improved clinical decision-making. Recently, the MIT Laboratory of Computational Physiology (LCP) […]

Read More