AWS for Industries
Author: Rene Kerp
Rene Kerp is a Global Account Manager, supporting a key customer in the Travel & Hospitality industry. Driven by his motivation to help his customer to stay ahead of the innovation curve, he has built a network and knowledge base in that industry. By leveraging that, he makes sure this customer get the best experience of working with AWS.
Improving customer service interactions in the hospitality industry using Amazon Connect
Have you ever experienced an issue with your flight, hotel room, or rental car while on vacation or a business trip? What’s the first thing you do? Yes, you call the company responsible. According to Hospitality Net, phone calls deliver 20% to 50% of the bookings for companies in the hospitality industry. That means that […]