AWS for Industries

Category: Contact Lens for Amazon Connect

re:Invent 2020 – Healthcare Industry Recap

2020 has taught us all a thing or two about adapting to change. Working, meeting with friends, and even doctors’ visits have all gone virtual. AWS re:Invent 2020 was no exception. Our premier event for the year, typically held over the course of one week in Las Vegas, was transformed into a multi-week virtual experience, […]

AWS re:Invent 2019 – Healthcare and life sciences industry recap

With over 75 launches and announcements of new services and major features during re:Invent, it can be hard for any technologist to keep track of the most relevant information for Healthcare and Life Science (HCLS) workloads. Explore the below recap of information important for HCLS customers and links to the top re:Invent breakout sessions. Top […]

Improving customer service interactions in the hospitality industry using Amazon Connect

Have you ever experienced an issue with your flight, hotel room, or rental car while on vacation or a business trip? What’s the first thing you do? Yes, you call the company responsible. According to Hospitality Net, phone calls deliver 20% to 50% of the bookings for companies in the hospitality industry. That means that […]