Category: Artificial Intelligence

An old concept of milk delivered to customer doorstep is making a big come back in fresh new ways. Home milk delivery from local dairy farms was a staple for many households in the 1950s and ’60s. With the rise of the supermarkets and refrigeration becoming widely available, the doorstep delivery of fresh milk went […]

The last year and a half has seen some changes worldwide, including how customers engage with retail brands. As we begin returning to normality, retailers have an opportunity to redefine what that looks like and embrace some of the habits and expectations that arose during COVID. Let’s investigate how customers have been buying during this time and […]

Amazon’s culture of customer obsession and AWS Cloud technology can help airports build what’s next in travel. I recently joined Amazon Web Services (AWS) to lead the worldwide airport industry segment. I’ve worked in airport technology for more than 20 years and I’ve seen airports use new technologies to continuously improve and increase capacity. As a […]

Travel booking websites were hit hard during the worldwide lockdowns during the global COVID-19 pandemic. Steep drops in airline travel meant every booking was critical, and delighting customers was essential to ensuring loyalty and repeat business. Furthermore, data privacy and security is more important than ever, as any breech becomes front page news, potentially damaging […]

In my previous blog, Four Supply Chain Disruptions Retailers Must Overcome, I discussed the four disruptions that retailers must overcome to improve their supply chain intelligence and meet customers’ fulfillment demands. To recap, intelligent retail supply chains are automated to increase efficiency, speed, and adaptability to disruption. Retailers have put building intelligent supply chains at […]

As the pandemic quickly shifted the shopping habits of consumers around the world, many consumer packaged goods (CPG) companies have been eyeing an opportunity to expand into direct-to-consumer (DTC) sales as a way to grow market share, build their brands, test new products, and get closer to consumers. As this Forbes article notes, with double-digit […]

Ecommerce sales are on the rise. In 2020, worldwide sales reached USD $4.2 trillion with projections estimating sales reaching USD $5.4 trillion by 2022. As retailers expand globally, their users are diversifying and language requirements are expanding in complexity. In turn, translating content such as product descriptions and reviews can be time-consuming and expensive. Consumers […]

To meet customers’ needs in a dynamic and fast-changing world, organizations must establish supply chain platforms that can proactively react in real time. Rapid technological development and advances in utilizing Internet of Things (IoT), artificial intelligence and machine learning (AI/ML), and cloud-based platforms can be leveraged to create scalable global platforms that capture data throughout […]

The restaurant industry faced severe challenges during the pandemic. In the United States alone, 110,000 establishments closed. Nearly 2.5 million jobs were erased from pre-pandemic levels. According to the National Restaurant Association sales dropped by $240 billion from an expected $899 billion. Restaurant brands are taking action to preserve their business, improve customer loyalty, and […]

As retailers around the world are experiencing unprecedented disruption, industry leaders are demonstrating resilience, tenacity, and a capacity for innovation. We’ve embarked on a series of conversations with executives from AWS Retail Competency Partners to showcase their leadership and innovation in challenging times. In the latest installment of our AWS Retail Competency Partner Conversations blog […]