Tag: airports

Modern airports offer a wide variety of amenities designed to make your journey more enjoyable and productive before boarding your flight. You can stock up on last-minute essentials at a retail store, relax at an airport lounge, or try one of the many restaurants and bars that line the concourses. While travelers routinely take advantage […]

  When I tell people that I work in airport technology, they often respond with a story about a recent experience with a delay or disruption at an airport that they think can be solved with technology. Despite the issues in airports last year (caused mainly by a lack of staff for baggage handling and […]

Have you ever struggled to find your gate once at the airport? Sometimes, the information displayed on applications that are produced by third parties can differ from the data displayed upon the flight information display screens (FIDS) that are located within airport terminals. This can cause confusion on the day of travel, especially if gate […]

Representing Amazon Web Services (AWS), I had the privilege of attending Airports Council International (ACI) World’s Customer Experience Global Summit held in partnership with Kraków Airport. I participated in a panel with airport industry leaders to discuss what can be done to improve the customer experience and to hear their vision for the future. For […]

What does the future of air travel look like? We enjoyed a closeup view of what’s in store at the Future Travel Experience EMEA, a gathering of air transport’s digital and innovation leaders held this year in Dublin from June 7–9. A gold sponsor of the event, Amazon Web Services (AWS) was there in force, […]

Changi Airport Group (CAG) uses innovative technology to operate Singapore Changi Airport, one of the most-awarded airports in the world. At the onset of the COVID-19 pandemic in early 2020, the number of CAG’s passengers sharply decreased by 98 percent in a matter of weeks. Governments all over the world were also starting to impose […]

I’m fortunate to regularly speak with airport industry leaders. From my conversations with CEOs, as well as commercial, operations, and technology leaders, I’ve noticed a common theme. They are optimistic that the travel industry will continue recovering, and their priority is to improve revenues and the passenger experience. This isn’t surprising given how the industry […]

Amazon’s culture of customer obsession and AWS Cloud technology can help airports build what’s next in travel. I recently joined Amazon Web Services (AWS) to lead the worldwide airport industry segment. I’ve worked in airport technology for more than 20 years and I’ve seen airports use new technologies to continuously improve and increase capacity. As a […]

This is a guest post from Chris Ratliff is the Senior Vice President, Digital Information & Technology for SP+. — SP+ facilitates the efficient movement of people, vehicles and personal belongings with the goal of enhancing the consumer experience while improving bottom line results for our clients. We are active in the travel and hospitality […]

This post is authored by Roger El Khoury – Founder and Managing Director of Neorcha. — How contactless services in hotels can help the industry bounce back Whilst we’re in the midst of the COVID-19 crisis, hoteliers around the world – as one of the hardest hit sectors globally- are preparing for a new normal. […]