AWS for Industries
Tag: NLX
Drive Hotel Mobile Adoption with Conversations by NLX
In today’s fast-paced world, mobile adoption is critical for any industry looking to stay ahead of the competition. The hotel industry is no exception. Guests want mobile options, and the benefits of mobile adoption for hotels are tenfold. Mobile adoption means fewer calls to the front desk and concierge, freeing up staff time to perform […]
The top three must-haves for best-in-class travel and hospitality customer self-service in the revenge-travel era and beyond
Remember that vacation that was canceled? That cousin’s wedding postponed, twice? A visit to relatives delayed? In 2022, people around the world are clicking “book trip” more and more to make up for nearly 2 years of lost time and travel plans. The result? The revenge-travel era. This key trend is creating a surge in […]
Improving Customer Experience and Delivering 94% Savings Using Amazon Lex
Introduction All contact centers face a difficult balancing act between customer wait time and agent staffing. If not done right, contact centers might either staff too many agents, thus increasing operating costs, or too few agents, thus increasing customer wait time. This increased wait time translates to poor customer experience and even lost customers. What […]
AWS Travel and Hospitality Partner Conversations: NLX
Andrei Papancea, CEO of NLX, joins David Solomito, Head of Global Marketing for for AWS Travel and Hospitality, for a broad-ranging discussion around how AWS Partners are helping customers build resilience and prepare for what’s next in travel and hospitality. During this unprecedented time for the industry, we have been inspired by the innovations that […]
Convenient Conversations: How conversational AI elevates the traveler experience
This is a point of view from Andrei Papancea, Cofounder and CEO of NLX – an AWS technology partner specialized in building the next generation of conversational applications. — As consumer demands are changing, brands are constantly looking for new ways to interact with customers. Digital conversations are on the rise. According to Smooch.io’s State […]