Artificial Intelligence
Author: Andrew Kane
Post call analytics for your contact center with Amazon language AI services
January 2024 (v0.7.5) – This latest release includes support for larger prompts by storing them in DynamoDB instead of SSM Parameter Store. December 2023 (v0.7.4) – This release includes the ability to upload call recordings directly from the UI, and a status indicator field showing call recordings that are being processed. This release also includes […]
Scale your Amazon Kendra index
Amazon Kendra is a fully managed, intelligent search service powered by machine learning. Amazon Kendra reimagines enterprise search for your websites and applications so your employees and customers can easily find the content they’re looking for. Using keyword or natural language queries, employees and customers can find the right content even when it’s scattered across […]