Artificial Intelligence
Author: Arnab Chakraborty
Automate classification of IT service requests with an Amazon Comprehend custom classifier
Enterprises often deal with large volumes of IT service requests. Traditionally, the burden is put on the requester to choose the correct category for every issue. A manual error or misclassification of a ticket usually means a delay in resolving the IT service request. This can result in reduced productivity, a decrease in customer satisfaction, […]