Artificial Intelligence
Author: Mahendar Gajula
Mahendar Gajula is a Big Data Consultant at AWS. He works with customers in their journey to the cloud with a focus on Big data and Data warehouses. In his spare time, he enjoys playing tennis and spending time with his family.
Automating the analysis of multi-speaker audio files using Amazon Transcribe and Amazon Athena
In an effort to drive customer service improvements, many companies record the phone conversations between their customers and call center representatives. These call recordings are typically stored as audio files and processed to uncover insights such as customer sentiment, product or service issues, and agent effectiveness. To provide an accurate analysis of these audio files, […]