Artificial Intelligence
Author: Reilly Manton
Reilly is a Prototyping Solutions Architect in AWS Telecoms. He combines technical expertise with hands-on problem-solving to build innovative solutions. Focusing on serverless technology and AI, he helps telco customers enhance their technological capabilities.
Building AI-Powered Voice Applications: Amazon Nova Sonic Telephony Integration Guide
Available through the Amazon Bedrock bidirectional streaming API, Amazon Nova Sonic can connect to your business data and external tools and can be integrated directly with telephony systems. This post will introduce sample implementations for the most common telephony scenarios.
Deploy a full stack voice AI agent with Amazon Nova Sonic
In this post, we show how to create an AI-powered call center agent for a fictional company called AnyTelco. The agent, named Telly, can handle customer inquiries about plans and services while accessing real-time customer data using custom tools implemented with the Model Context Protocol (MCP) framework.