AWS Machine Learning Blog

Tag: Contact Center

Build an AI-powered virtual agent for Genesys Cloud using QnABot and Amazon Lex

The rise of artificial intelligence technologies enables organizations to adopt and improve self-service capabilities in contact center operations to create a more proactive, timely, and effective customer experience. Voice bots, or conversational interactive voice response systems (IVR), use natural language processing (NLP) to understand customers’ questions and provide relevant answers. Businesses can automate responses to […]