AWS Messaging Blog

Enhance event experiences with a generative AI-powered WhatsApp assistant using AWS End User Messaging

In this post, we share how the AWS Communication Developer Services (CDS) team integrated an AWS End User Messaging Social WhatsApp channel with Amazon Bedrock to launch the AWS Summit Assistant Bot at the AWS Dubai Summit 2025, enhancing the experience of attendees in real-world applications.

A Complete Guide to Resource Sharing for AWS End User Messaging

Introduction Do you need to send SMS across multiple AWS accounts? Or have you ever wanted to use the same specific 10DLC phone number or branded Sender ID across those accounts? Perhaps your development team needs to test an application in a sandbox account using a production-ready number, or you’re migrating a workload to a […]

Improve email deliverability with tenant management in Amazon SES

In this post, you will learn about the newly released tenant management feature that helps customers manage individual tenant onboardings and manage their reputations in isolation. This feature helps organizations create and manage up to 10,000 isolated tenants within a single AWS account (which can be increased 300,000 on explicit request), each with independent configurations and reputation metrics. You will discover how these capabilities maintain email deliverability through automated tenant-level controls, real-time monitoring, and customizable sending policies.

AT&T email-to-text service migration: AWS solution implementation

AT&T’s discontinuation of email-to-text and text-to-email services in Q2 2025 affects approximately 23,000 business customers who process over 1.2 billion messages annually. This blog post presents an AWS-based solution that maintains service continuity using Amazon SES, Lambda, S3, DynamoDB, and AWS End User Messaging.

Creando experiencias de cliente con IA mediante un hub de comunicaciones moderno

Los clientes de hoy esperan que las organizaciones satisfagan proactivamente sus necesidades con contenido personalizado, entregado en el momento, lugar y forma de su elección. Buscan interacciones dinámicas y conscientes del contexto con conversaciones sofisticadas a través de todos los canales de comunicación. Esta creciente demanda ejerce presión sobre las organizaciones para transformar sus flujos […]

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Enhance email authentication and deliverability with Amazon SES and Valimail

As email continues to be a critical communication channel for businesses, ensuring proper authentication and maintaining high deliverability rates are increasingly difficult challenges. This post explores how Amazon Simple Email Service (SES) and Valimail work together to provide a robust solution for email authentication and deliverability, with a focus on meeting Microsoft’s new sender requirements. […]