Tag: AWS Service Management Connector

Many customers are looking to adopt a multi-account strategy within their AWS environment. This allows customers to isolate their workloads into different environments including test, dev, and production in addition to separating workloads based on regulatory requirements. As customers scale their multi-account environments, one strategy to increase agility is to offer business units their own […]

ServiceNow is a popular cloud-based IT Service Management (ITSM) platform. Organizations use ServiceNow to manage incidents, track scheduled and planned infrastructure changes, manage new service requests and track configuration items across IT systems. Common questions I’ve had from customers include how they can use ServiceNow to provision new instances. Or, how to use ServiceNow to […]

Organon has been exploring Amazon Web Services (AWS) to provide a simple, efficient way to their end users to easily provision cloud infrastructure across multiple accounts and regions. Additionally, they needed to ensure security, management, governance and compliance on the AWS services to follow GxP regulations. Organon uses ServiceNow as the enterprise IT Service Management […]

CDW is an AWS Advanced Tier partner with six partner programs and 50+ AWS Customer launches. Furthermore, it has partnered with AWS Managed Services (AMS) to provide a competitive advantage that further propels the quality and delivery of end-to-end IT solutions. CDW Cloud Managed Services powered by AMS helps you deploy, deliver, and manage applications […]

Many AWS customers using Atlassian Jira Service Management (JSM) as their IT Service Management (ITSM) tool require AWS Support cases to have corresponding ITSM Incident records. To maintain consistency between these two disparate systems, users were forced to manually recreate support cases as JSM incidents. Because of this, customers asked for a transparent process where […]

Customers need a way to do lifecycle management of AWS resources in the AWS Cloud. Many customers leverage managed solutions providers to manage their AWS accounts, and they’re looking for AWS native solutions and integrations to solve their business problems. Lifecycle management includes discovering new resources from customer’s AWS environment, populating them via federation into […]

Customers deploy series of AWS resources to support their workloads in the cloud. These organizations, as part of their maturity journey, must help managing the lifecycle of their AWS Resources using existing IT Service Management tool, such as ServiceNow. Manually executing these tasks via both consoles (ServiceNow and AWS Console) is inefficient and time-tasking. With […]

Amazon WorkSpaces is a fully-managed, secure Desktop-as-a-Service (DaaS) solution that runs on AWS. AWS provides several choices to deploy desktops to users. Some organizations need help integrating this process into their existing automation and Information Technology Service Management (ITSM) tools. Many customers that we talk to want to have a bulk provisioning process, approval process, […]

The AWS Service Management Connector for ServiceNow enables ServiceNow end users to provision, manage, and operate AWS resources natively through ServiceNow. This lets our customers connect a technical operation with a business workflow, perhaps requiring approvals from management or other teams. The key in all of this is empowering and enabling end-users, thereby removing manual […]