AWS Public Sector Blog
Author: Sam Malek
Sam Malek is a senior solutions architect at Amazon Web Services (AWS) based in Montreal, Canada. He is passionate about helping government agencies leverage technology to achieve their mission and continue innovating and improving on their citizen services through the power of cloud computing. Sam has a background ranging from software development and architecture, to building global application delivery and consulting practices.
4 ways conversational AI and Amazon Lex help the public sector transform customer engagement
Public sector organizations want to innovate the way they engage their communities to make information easier to access, improve user experience, expand their reach by supporting multiple communication channels, and improve efficiency and scalability through intelligent automation. Conversational artificial intelligence (AI) and chatbots can be used to transform the customer experience, enhance engagement, improve services, and help scale more simply.