AWS Public Sector Blog

Category: Amazon Machine Learning

AWS branded background design with text overlay that says "The benefits of an email-based AI virtual assistant on AWS"

The benefits of an email-based AI virtual assistant on AWS

In today’s fast-paced and competitive business landscape, companies are constantly seeking ways to enhance efficiency, streamline operations, and provide top-notch customer service. Artificial intelligence (AI) has emerged as a powerful tool to help companies achieve these goals while revolutionizing the way they interact with customers. In this post, you can read about the transformative potential of email-based virtual assistants—a standout among AI applications—powered by Amazon Web Services (AWS).

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Precise Software Solutions implements ML as a service on AWS to save time and money for federal agency

Precise Software Solutions, Inc. (Precise), an Amazon Web Services (AWS) Partner, participated in the AWS Think Big for Small Business Program (TBSB) to expand their AWS capabilities and to grow their business in the public sector. After completion of the program, Precise achieved Advanced tier partner status and was selected by a federal government agency to create a machine learning as a service (MLaaS) platform on AWS. The platform helped the agency gain a four-fold productivity improvement by streamlining and automating labor-intensive manual processes. Read this post to learn more.

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The Mercatus Center solves unstructured data challenges using generative AI from AWS

Seeking to make access to economic policy documents easier, the Mercatus Center — a university-based research center affiliated with George Mason University — created a generative artificial intelligence (AI) solution. Mercatus developed a platform, QuantGov, with assistance from Amazon Web Services (AWS) resources, including Amazon Bedrock, AWS Lambda, AWS API Gateway, and AWS RDS. Accessible through an interactive AI assistant, the platform provides scalable, accurate, and no-cost access to a treasure trove of data, helping policymakers craft informed public policy that will positively impact people’s lives.

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Continuous monitoring and governance: AWS best practices for keeping your data secure during the holidays and beyond

As we look ahead to 2025, it’s crucial to maintain vigilance, especially during the holiday season, when cybersecurity risks tend to escalate. Many organizations use Amazon Web Services (AWS) to enhance their security posture and improve resilience. In this post, we discuss the AWS best practices for securing your data during the holiday season.

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Reimagining unemployment contact centers

Benefit programs like unemployment insurance are complicated and time-sensitive with weekly eligibility requirements. As a result, contact centers routinely experience high call volume that increases exponentially during economic downturns. Yet for many constituents, contact centers are the only lifeline to get the answers they need while looking for work. More than ever, agencies can benefit from AI and automation to reduce call volume, improve self-service, and empower staff productivity—not just to maintain service levels during low unemployment, but to scale and rise to the occasion of unexpected surges in demand.

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Unlocking healthcare data with Amazon Q Business

Healthcare organizations face a significant challenge in making sense of the vast amounts of unstructured medical data trapped in patient records, lab results, and clinical guidelines. Approximately 97 percent of the 50 petabytes (PB) of healthcare data generated annually goes unused. This untapped resource could hold the key to improving patient care and saving valuable clinician time. Read this post learn how we built an innovative solution on Amazon Web Services (AWS) generative artificial intelligence (AI) capabilities that lets clinicians unlock this data treasure trove.

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How to build a multilingual document summarization application using Amazon Bedrock

In this post, we showcase a Retrieval-Augmented Generation (RAG) application that can search and query across multiple Indian languages using the Cohere Embed – Multilingual model and Anthropic Claude 3 on Amazon Bedrock. This post focuses on Indian languages, but you can use the approach with other languages that are supported by the large language model.

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39 new or updated datasets available on the Registry of Open Data on AWS

The AWS Open Data Sponsorship Program makes high-value, cloud-optimized datasets publicly available on Amazon Web Services (AWS). AWS works with data providers to democratize access to data by making it available to the public for analysis on AWS; develop new cloud-based techniques, formats, and tools that lower the cost of working with data; and encourage the development of communities that benefit from access to shared datasets. Through this program, customers are making over 100 petabytes (PB) of high-value, cloud-optimized data available for public use. This quarter, AWS released 39 new or updated datasets.

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AWS Tech Alliance boosts cloud skills and tech jobs across German industries

Since its launch in 2023, the Amazon Web Services (AWS) Skills to Jobs Tech Alliance has been joined by more than 650 employers and more than 970 educatio­­­nal institutions, and has engaged more than 53,000 learners with employers across 11 countries. Germany is renowned for its engineering innovation and industry strength in sectors such as automotive, manufacturing, chemicals, and pharmaceuticals, and this post highlights the contributions the Tech Alliance is making in the country.

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Highlights from the AWS re:Invent 2024 Public Sector Innovation Session

During AWS re:Invent 2024, an Innovation Session presented by Worldwide Public Sector Vice President Dave Levy illustrated how AWS empowers customers to innovate and tackle critical challenges faster and more efficiently using cloud technology and generative artificial intelligence (AI). Take a few minutes to read this post and learn more about the transformative initiatives, inspiring customer stories, and technological developments that help AWS public sector customers improve life on Earth.