With Contact Lens for Amazon Connect, you only pay for what you use. You are charged based on the number of call minutes analyzed on a monthly basis.

AWS Free Usage Tier

As part of the AWS Free Tier, you can get started with Amazon Connect for free for twelve months. Contact Lens for Amazon Connect offers a free tier at 90 minutes for audio calls per month, the same as Amazon Connect free tier usage.

Pricing

For voice usage

Monthly volume

Price per minute

First 5 million minutes

$0.015

5 million+ minutes

$0.0125

Pricing examples

Example one

Let us assume you analyzed customer calls in your contact center using Contact Lens for Amazon Connect. You have analyzed 7 million minutes, and you are in the second year of your use of the service.

Total charge calculation:
Total monthly call minutes analyzed = 7 million

Total cost = [Call volume in Tier 1] * $0.015 + [Call volume in Tier 2] * $0.0125

Total cost = [5 million minutes * $0.015] + [(7 million – 5 million) minutes * $0.0125] = [$75,000] + [$25,000] = $100,000

Example two

Let us assume you analyzed customer calls in your contact center using Contact Lens for Amazon Connect. You have analyzed 100,000 minutes, and you are in the second year of your use of the service.

Total charge calculation:
Total monthly call minutes analyzed = 100,000

Total cost = [Call volume in Tier 1] * $0.015 + [Call volume in Tier 2] * $0.0125

Total cost = [100,000 * $0.015] + [0 minutes * $0.0125] = [$150,000] + [$0] = $1,500

Learn more about Amazon Connect
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