With Contact Lens for Amazon Connect, you only pay for what you use. You are charged based on the number of call minutes and number of chat messages analyzed on a monthly basis.

AWS Free Usage Tier

As part of the AWS Free Tier, you can get started with Amazon Connect for free for twelve months. Contact Lens for Amazon Connect offers a free tier at 90 minutes for audio calls and 500 messages for chat per month, the same as Amazon Connect free tier usage.

Pricing

For voice usage

Monthly volume

Price per minute

First 5 million minutes

$0.015

5 million+ minutes

$0.0125

For chat usage

$0.0015 per message

Pricing examples

Voice example

Let us assume you analyzed customer calls in your contact center using Contact Lens for Amazon Connect. You have analyzed 7 million minutes, and you are in the second year of your use of the service.

Total charge calculation: 

Total monthly call minutes analyzed = 7 million
Total cost = [Call volume in Tier 1] * $0.015+ [Call volume in Tier 2] * $0.0125
Total cost = [5 million minutes * $0.015] + [(7 million – 5 million) minutes * $0.0125] = [$75,000] + [$25,000] = $100,000 

Chat example

Let us assume you analyzed customer chat messages in your contact center using Contact Lens for Amazon Connect. You have analyzed 10 million messages, and you are in the second year of your use of the service.

Total charge calculation:

Total monthly chat messages analyzed = 10 million
Total cost = [Number of chat messages analyzed] * [Price per message]
Total cost = [10 million messages] * $0.0015 = $15,000

Learn more about Amazon Connect
Learn more about Amazon Connect

Learn more about Amazon Connect features and capabilities by visiting the product page.

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