AWS Elemental Support

The AWS Elemental Support team has a variety of resources to help keep your video workflows running smoothly. You can choose from publicly-available resources to help get you started, or select a paid plan for additional technical support.

To learn more, please visit AWS Elemental Support.

The AWS Elemental Support Center User Guide is your step-by-step guide for navigating and using the AWS Elemental Support Center. In the AWS Elemental Support Center you can:

  • View, manage, and open support cases
  • Read knowledge base articles
  • Download software and view details of purchased and licensable products including activation keys, serial numbers, service plan dates, and enabled option packs

An AWS Account and an AWS Elemental service plan are required to access the support center. To request access, please contact us using this form.

AWS re:Post

Ask questions, find answers, and share knowledge about AWS Elemental Live, Conductor Live, and Statmux by accessing the vibrant community on AWS re:Post.

Blog Posts and Articles

Training

AWS Elemental Live Foundations

This course provides an overview of the fundamental functions of AWS Elemental Live, focusing on key operational aspects of a live video event. It includes a tour of the key elements of the user interface and a demonstration of the steps to create a simple live event. It also outlines the basic steps to monitor and maintain the system as well as troubleshooting common system issues.

AWS Elemental Live Advanced

This course provides an overview of some of the advanced features and functions of AWS Elemental Live, focusing on key operational aspects of live video events. It provides an explanation of key terms and concepts, and video demonstration 

AWS Elemental Conductor

This course provides an overview of the features and functions of AWS Elemental Conductor, an on-premises management system for AWS Elemental Live encoder nodes and clusters. It provides an explanation of key terms and concepts, and video demonstration of the UI configuration.
Learn how to get started streaming live video using an AWS Elemental Link device. You will see how to order a Link device, set up Link, and how to build an end-to-end live video streaming workflow to AWS Elemental MediaLive.

Visit the AWS Training and Certification library to find more digital and classroom training.

Partners

Visit the AWS Partner Network (APN) to find an AWS Partner, explore AWS Partner Programs, or join the APN.

Disposal of electrical and electronic equipment

Electrical and electronic equipment (EEE) contain materials, components, and substances that may be hazardous and present a risk to human health and the environment if not handled correctly. If you are a European Union (EU) customer, you play an important role in recycling the equipment you take out of service.

To learn more about hardware recycling, to arrange for the environmentally sound treatment of your waste electrical and electronic equipment (WEEE), and to see the WEEE registration number for each EU country, please download the European Union waste recycling program information PDF.

Get Started

Want to learn more? Connect with an AWS media solutions expert.