AWS Elemental Support

The AWS Elemental Support team has a variety of resources to help keep your video workflows running smoothly. You can choose from publicly-available resources to help get you started, or select a paid plan for additional technical support.

To learn more, please visit AWS Elemental Support.

The AWS Elemental Support Center User Guide is your step-by-step guide for navigating and using the AWS Elemental Support Center. In the AWS Elemental Support Center you can:

  • View, manage, and open support cases
  • Read knowledge base articles
  • Download software and view details of purchased and licensable products including activation keys, serial numbers, service plan dates, and enabled option packs

An AWS Account and an AWS Elemental service plan are required to access the support center. To request access, please contact us using this form.


Ask questions about AWS Elemental appliances and software and get involved in discussions with other community members in the AWS Elemental Appliances & Software Forum.

Blog Posts and Articles


Visit the AWS Training and Certification library to find digital and classroom training.


Visit the AWS Partner Network (APN) to find an AWS Partner, explore AWS Partner Programs, or join the APN.

Disposal of electrical and electronic equipment

Electrical and electronic equipment (EEE) contain materials, components, and substances that may be hazardous and present a risk to human health and the environment if not handled correctly. If you are a European Union (EU) customer, you play an important role in recycling the equipment you take out of service.

To learn more about hardware recycling, to arrange for the environmentally sound treatment of your waste electrical and electronic equipment (WEEE), and to see the WEEE registration number for each EU country, please download the European Union waste recycling program information PDF.

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