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Topic: Innovation
Feedback is the Breakfast of Champions: Insights from Aviva's Group CEO
November 2024
About the Episode
In this episode, hear from Dame Amanda Blanc, Aviva's Group CEO. Drawing from her journey from her humble background growing up in Wales to being awarded the Damehood for her significant contributions to the business world, our guest shares valuable lessons on the importance of continuous learning, embracing feedback, and driving innovation. Gain actionable insights on: leveraging AI and cloud technology to enhance customer experience, strategies for accelerating diversity and inclusion, balancing sustainability goals with business responsibilities, and the critical role of customer-centricity in shaping insurance products and services.
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It was just a case of saying, where are the best use cases that we could put in place, where we believe there's a particular process pain point, or a particular customer pain point, or a particular colleague pain point that we could use generative AI to help us to fix?"
--Dame Amanda Blanc, Aviva Group CEO
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