AWS IQ Expert FAQ

After careful evaluation, we've made the decision to discontinue AWS IQ. This decision allows us to focus our investment for Professional Services in AWS Marketplace. Customers will be able to continue to find and work with qualified AWS experts throughAWS Marketplace Professional Services and the AWS Partner Network (APN). For more details, read this user guide.

You will able to use AWS IQ until May 28, 2026, with features gradually phasing out leading up to that date. After May 28, 2026, you will no longer be able to access and use AWS IQ. For more details, read this user guide.

New experts can no longer register. If you’re an existing expert, you will be able to use AWS IQ as normal until August 20, 2025. From August 20, 2025 to May 28, 2026, you won’t be able to create new proposals, but you still will be able to access existing conversations, send messages, and create payment and permission requests if there are ongoing proposals with customers. For more details, read this user guide.

There are no required steps to off-board from AWS IQ. However, if you have an ongoing proposal or payment request that is not completed before May 28, 2026, you will need to create a private offer for Professional Services in AWS Marketplace to continue the engagement with the customer. Before you lose access to AWS IQ, save any project details and requirements you’ve shared with customers. For more details, read this user guide.

We recommend AWS Marketplace Professional Services. AWS Marketplace is a digital storefront where customers can find and buy products and services from AWS Marketplace sellers. Similar to AWS IQ, you can sell Professional Services in AWS Marketplace. As an AWS IQ expert, you're already registered as an AWS Marketplace seller, streamlining the onboarding process. For instructions on how to list professional services in AWS Marketplace, read this user guide. You may also explore growing your business through the AWS Partner Network and other talent marketplaces such as NerdRabbit, Upwork or Freelancer.

Today, you can access more information about the discontinuation of AWS IQ in this user guide. We will provide discontinuation updates quarterly through AWS Health Notifications and emails to buyers and experts with an approved proposal in the last 12 months.

Yes. You can set up your company details to respond to customer requests or messages on behalf of your company. To set up a company public profile page, you must enter your company name, description, logo, and URL in AWS Marketplace Account Settings. If you provide both your individual details in IQ and company details in AWS Marketplace, you will have the option to respond to customers as yourself or on behalf of a company.

Specialization is not required. Many customers are seeking help from generalist solutions architects, developers, or systems administrators, while other customer requests require specific skills and knowledge. Ultimately it is up to you to choose the requests you feel qualified to address. Please keep in mind that responding to requests you are well suited for gives you a better chance to be successful, and improves your ability to win work in the future.

To find your first customer, simply sign-in to AWS IQ, review available customer requests, and respond to those that align with your interests, skills, and experience. You can chat with customers to clarify their needs and share your thoughts on how you can help. When you are ready, you can share a project proposal that covers the scope of work you will do on the customer’s behalf. Once the customer accepts your proposal, you have found your first customer.

When you complete work with a customer, the customer will have an opportunity to provide feedback on whether the project was successful or not. In addition, your AWS Certifications are prominently displayed on your profile, and you are encouraged to leave detailed information about yourself in your “Professional Experience” section, including links to your expert portfolio, such as your GitHub profile.

If you are unable to meet your customer’s expectations, you can make changes to your work, offer a discount, or offer a refund. Learn more about refunds.

You set the price for your services and a fixed bid price when you make a proposal to a customer.

AWS takes a 2.5% fee on the approved payment requests. Learn more and explore examples on the pricing page.

The customer is charged on their AWS bill. AWS Marketplace will disburse to your or your firm’s bank account.

You are the provider and seller of the service sold to customers, which means you are ultimately responsible for any applicable taxes on the fees you earn, except in jurisdictions where AWS as the AWS Marketplace operator is required by law to collect. Please refer to https://aws.amazon.com/tax-help/marketplace-sellers/ for details on which jurisdictions and products AWS as the AWS Marketplace operator is required by law to collect.

No, Amazon and AWS employees are not eligible to sign-up as experts on AWS IQ.

Customers can not use credits to pay experts on IQ. Customers may use credits for eligible resources that are spun up in their AWS environment. Learn more about AWS Promotional Credits.

Experts are activated within two weeks of submitting registration. If you have not been activated within two weeks, you may be required to complete an identity verification. Please check your email to see if you've been contacted to schedule a video call for additional verification.

While listings are not available on IQ, please consider creating a listing on AWS Marketplace to introduce prospective customers to your offerings. To get started, check out the Creating a professional services product documentation.

We don't have an estimate when IQ will launch in other countries. We will share updates on the AWS What's New blog.

Disbursements occur once funds are successfully collected from the buyer.

The payment collection timeline varies based on the buyer's payment method. Credit card payments take 1-3 days, ACH payments take 1-2 weeks, and net terms payments typically take 30 days.

Once payment has been collected, disbursement occur daily or monthly based on your disbursement preferences. Learn more about disbursements.

For information about VAT, invoicing, and tax obligations of sellers, see AWS Marketplace Sellers or Amazon Web Services Tax Help.

Consider creating a listing on AWS Marketplace to introduce prospective customers to your offerings. To get started, check out the documentation to create a professional services product on AWS Marketplace.

To create an IAM user, follow the steps outlined in Setting up account permissions to use AWS IQ.

Tax documents are published in January and can be found in ‘Payment information’ tab of the Settings page within the AWS Marketplace Management Portal.

To link your certification, click the "Link certification" button when registering, or edit your profile after it has been activated. If you are unable to locate your certification, please reach out to the AWS Training and Certification team for assistance.

While we work hard to facilitate successful payment collection on every IQ transaction, we are not able to guarantee collection. Per our Terms and Conditions, please note we are not responsible for any amounts that we are not able to collect from customers.

Yes, the DAC7 tax form is required to sell professional services on AWS IQ. Please complete your DAC7 tax form during registration. If you do not complete the DAC7 form, you will be unable to finish your registration.