Customer Engagement

Utility customers want to engage with their water and electricity providers the way they do with other businesses. They want to find you on their preferred channels and digital devices any time they need information or to do business with you. They expect full featured mobility self-service, and a user friendly interface.

AWS meets this need, helping your utility engage, manage, and scale customers in more secure, compliant, and cost-effective ways. AWS provides a full spectrum of tools -- devices, data, enabling technologies such as Alexa, machine learning, and cloud-based multi-channel contact centers -- to serve your customers like never before.

With AWS, your utility can ingest massive, complex IoT datasets for energy management and scale them to securely support millions of homes with personalized information and energy services. Your customers can schedule their service appointments, pay their bills, and request new service quotes directly -- without needing to speak to an agent.