Scaling your startup in the AI era: Introducing AWS Business Support+

Every startup founder knows the pressure. You need to innovate rapidly, scale efficiently, and maintain reliability, all while operating with limited resources and tight budgets. You also want to be part of the AI wave, experimenting, iterating, and integrating AI capabilities into your product, as well as selecting and utilizing AI tools to improve your business operations.

In today’s competitive, AI-saturated landscape, technical decisions can make or break success, and there’s little room for costly mistakes or extended downtime. The challenge isn’t just about building your product; it’s about building it right while maintaining the agility to adapt quickly to market demands.

Startups are not facing these challenges alone. Many are already using AWS Support Plans to access the requisite tools and human expertise to support their growth on the cloud. Now, in recognition of the challenges—and opportunities—ignited by AI, we’re expanding that support even further, with AWS Business Support+. The new Support Plan combines cutting-edge AI technology with human expertise to help more startups scale faster.

What are AWS Support Plans?

AWS Support Plans are designed to minimize risk, improve performance, and manage costs: all of which are critical for any successful startup journey and particularly for early-stage founders. With an AWS Support Plan, you get 24x7 access to customer service, documentation, whitepapers, and the AWS re:Post community.

Tools like AWS Trusted Advisor and AWS Health are instantly available, enabling you to follow best practices and improve security, and gain more control of and visibility into the AWS services you’re using.

AWS Business Support+: What’s new?

Startups are increasingly relying on AI-enabled services and solutions to manage and enhance business operations. In response to this growing demand, we’ve introduced a new AI-powered toolset to AWS Business Support+, empowering startups with the resources they need to scale effectively. Here’s what to expect:

Scale with confidence

Growth is critical for startups, whether that’s launching a new product or expanding your customer base. But this is only possible with robust infrastructure. With AWS Business Support+, you get unlimited 24x7 architecture recommendations via an AI assistant. If you’re looking for human help, you can also connect with AWS engineers who will validate your scaling strategy. This tailored advice, whether from human or AI assistance, can be hugely valuable, helping startups make more informed decisions and gain greater confidence in their growth strategy.

Resolve critical issues fast

In production environments, every minute of downtime counts. Startups can act faster and resolve issues more easily using AWS Business Support+. The plan offers both AI-powered assistance and rapid connection with AWS experts, with different response times provided for different severity levels. Experiencing a critical issue? You’ll get a response within 30 minutes, helping to resolve problems more efficiently and with minimal disruption.

Optimize your cloud investment

Managing your cloud costs shouldn’t distract you from building your product. AWS Business Support+, gives you access to AWS Trusted Advisor, which continuously monitors your infrastructure, provides cost optimization recommendations, and identifies savings opportunities automatically. When you need more, AWS engineers can provide further guidance on cost optimization.

Secure your growth journey

As your startup handles more sensitive data and enters regulated markets, security becomes paramount. AWS Business Support+ provides immediate, AI-driven security guidance while giving you access to AWS security experts who understand compliance requirements across industries.

How do AWS Activate Credits help?

Achieving a competitive pace of innovation with a startup-sized budget needn’t be a challenge. Embracing new technologies is critical to growth and founders now have greater freedom to experiment and build, with AWS Activate Credits. Designed for startups, AWS Activate Credits can be used to offset the cost of AWS Support Plans, enabling you to unlock the next generation of tools, in addition to the established expertise of AWS specialists, in a cost-effective way.

Since its inception in 2013, AWS Activate has provided more than US $7 billion in credits to startups around the globe. The program already counts more than participating 330,000 startups and is the ideal entry point for early-stage founders seeking to grow their business with AWS Support Plans.

Making AWS Support Plans more accessible ensures all founders can tap into new technologies and guidance, alleviating the pressures many are facing today. With the ability to experiment cost-effectively and the help and tools to build reliably, startups can turn ideas into impact and scale with confidence.

Visit the AWS Business Support+ product page to learn more.