Amazon Connect is a pay-as-you-go service. There are no required up-front payments, long-term commitments or minimum monthly fees. While our rates are given on a per minute basis, you pay by the second (minimum 10s) for Amazon Connect voice usage plus any associated telephony charges. Amazon Connect voice usage is determined by the seconds your end-customer is connected to the service. For telephony, Amazon Connect offers both direct inward dial (DID) and toll-free phone numbers. DID and toll-free phone numbers are charged on a per day basis, and there is a per-second charge (minimum 60s) for any calls based on the type of phone number for inbound calls, and the destination of outbound calls. For Amazon Connect chat usage, you pay $0.004 USD for each chat message sent by your customers, agents or by you via contact flows.
Amazon Connect offers DID and toll-free numbers in the US and more than 20 countries worldwide. To check for country specific pricing refer to the tables below. Taxes, surcharges and fees may also apply. For US customers, placing calls to countries outside of the US requires requesting a service limit increase.
AWS Free Usage Tier
As part of the AWS Free Tier, you can get started with Amazon Connect for free for twelve months. After you deploy your initial Amazon Connect contact center, you receive 90 minutes per month of Amazon Connect service usage, a direct inward dial (DID) number from the country in which the AWS region is located, 30 minutes per month of inbound DID calls, and 30 minutes per month of outbound calls made to numbers in the country in which the AWS region is located. Your first 500 messages per month are free during your first year with Amazon Connect chat. For US regions, you also get a US toll-free number and 30 minutes per month of inbound toll-free calls made from the US. For example, if you create your instance in the Asia Pacific (Sydney) AWS region, you get one DID number from Australia, can receive 30 minutes of inbound DID calls to that number, and you can use Amazon Connect to place 30 minutes of outbound calls to numbers in Australia.
Amazon Connect Pricing by AWS Region
Voice usage $0.018 per minute
Chat usage $0.004 per message
-
US East
-
US West
-
Asia Pacific (Sydney)
-
Asia Pacific (Singapore)
-
Asia Pacific (Tokyo)
-
EU (Frankfurt)
-
EU (London)
-
US East
-
Telephony Pricing Details
Claimed Phone Numbers Per Day (USD) Per Minute Inbound Usage (USD) Country
Direct Inward Dial
(DID)Toll Free
Direct Inward Dial
(DID)Toll Free United States $0.03
$0.06
$0.0022 $0.0120
Austria
$0.10
$0.42 $0.0070
$0.0414 Belgium
$0.10 $0.42 $0.0070 $0.0406 Canada
$0.06
$0.42
$0.0030
$0.0200
Czech Republic $0.10 $0.42 $0.0070 $0.0360 Denmark $0.10 $0.42 $0.0070 $0.0261 Finland $0.10 $0.42 $0.0070 $0.0659 France $0.10 $0.42 $0.0070 $0.0237 Germany $0.10 $0.42 $0.0070 $0.0387 Greece $0.10 $0.42 $0.0070 $0.0686 Ireland $0.10 $0.42 $0.0070 $0.0686 Italy $0.10 $0.42 $0.0070 $0.1281 Mexico
$0.27
$0.42
$0.0070
$0.1100
Netherlands $0.10 $0.42 $0.0070 $0.0544 Norway $0.16 $0.42 $0.0070 $0.0559 Poland $0.10 $0.42 $0.0070 $0.0815 Portugal $0.10 $0.42 $0.0070 $0.0283 Puerto Rico $0.03 $0.06 $0.0030 $0.0400 Slovakia
$0.10
$0.63
$0.0070
$0.1690
Spain $0.10 $0.42 $0.0070 $0.0582 Sweden $0.10 $0.42 $0.0070 $0.0399 Switzerland $0.10 $0.42 $0.0070 $0.1312 United Kingdom $0.05 $0.42 $0.0070 $0.0826 Outbound Calls
Destination Country Outbound Call Per Minute (USD) United States $0.0048 Afghanistan $0.3324 Albania $0.5894 Algeria $0.5892 American Samoa $0.0597 Andorra $0.2074 Angola $0.2388 Anguilla $0.4558 Antarctica $2.7830 Antigua and Barbuda $0.4464 Argentina $0.2306 Armenia $0.3276 Aruba $0.3068 Ascension Island $4.0969 Australia $0.0699 Austria $0.2436 Azerbaijan $0.5168 Bahamas $0.2338 Bahrain $0.1688 Bangladesh $0.0429 Barbados $0.4548 Belarus $0.7027 Belgium $0.1796 Belize $0.3436 Benin $0.5471 Bermuda $0.1639 Bhutan $0.1266 Bolivia $0.2486 Bosnia & Herzegovina $0.5351 Botswana $0.3053 Brazil $0.0389 British Virgin Islands $0.4295 Brunei $0.0502 Bulgaria $0.3660 Burkina Faso $0.5220 Burundi $0.7777 Cambodia $0.0910 Cameroon $0.4964 Canada $0.0130 Cape Verde Islands $0.4557 Cayman Islands $0.3287 Central African Republic $0.9347 Chad $0.9193 Chile $0.1952 China $0.0355 Christmas Islands $0.1833 Cocos Islands $0.1833 Colombia $0.0940 Comoros $0.6124 Congo $0.7953 Cook Islands $1.0935 Costa Rica $0.0738 Croatia $0.5393 Cyprus $0.0542 Czech Republic $0.0880 Democratic Republic of Congo $0.5817 Denmark $0.0505 Diego Garcia $2.0460 Djibouti $0.5034 Dominica $0.4162 Dominican Republic $0.1181 East Timor $1.3788 Ecuador $0.2795 Egypt $0.1655 El Salvador $0.2414 Equatorial Guinea $0.6753 Eritrea $0.3719 Estonia $0.4762 Ethiopia $0.3625 Falkland Islands $3.2524 Faroe Islands $0.2377 Fiji Islands $0.3413 Finland $0.0755 France $0.1436 French Guiana $0.3507 French Polynesia $0.4214 Gabon $0.7151 Gambia $0.9148 Georgia $0.3539 Germany $0.1889 Ghana $0.3857 Gibraltar $0.2337 Greece $0.1105 Greenland $0.7857 Grenada $0.4355 Guadeloupe $0.1279 Guam $0.0556 Guatemala $0.1918 Guinea $0.7535 Guinea $0.6945 Guyana $0.3228 Haiti $0.5328 Honduras $0.2868 Hong Kong $0.0302 Hungary $0.0919 Iceland $0.0512 India $0.0463 Indonesia $0.1588 Iraq $0.3045 Ireland $0.1279 Isle of Man $0.0140 Israel $0.1028 Italy $0.2695 Ivory Coast $0.6384 Jamaica $0.3384 Japan $0.1204 Jordan $0.2117 Kazakhstan $0.2203 Kenya $0.2245 Kiribati $4.9648 Kuwait $0.1074 Kyrgyzstan $0.3093 Laos $0.0983 Latvia $0.6229 Lebanon $0.2432 Lesotho $0.3849 Liberia $0.6856 Libya $0.4407 Liechtenstein $0.4657 Lithuania $0.6269 Luxembourg $0.1289 Macao $0.1136 Macedonia $0.5550 Madagascar $1.0065 Malawi $0.5079 Malaysia $0.0589 Maldives $1.4856 Mali $0.5388 Malta $0.0954 Marshall Islands $0.3874 Martinique $0.2184 Mauritania $0.7479 Mauritius $0.1664 Mayotte Island $0.6201 Mexico $0.0442 Micronesia $0.5927 Moldova $0.4343 Monaco $0.5507 Mongolia $0.0843 Montenegro $0.5333 Montserrat $0.3988 Morocco $0.6060 Mozambique $0.3331 Myanmar $0.3881 Namibia $0.1571 Nauru $4.8677 Nepal $0.1859 Netherlands $0.0732 Netherlands Antilles $0.1596 New Caledonia $3.0466 New Zealand $0.1137 Nicaragua $0.3217 Niger $0.5398 Nigeria $0.1246 Niue $5.2211 Norfolk Island $2.8889 Northern Mariana Islands $0.0746 Norway $0.0907 Oman $0.4228 Pakistan $0.1264 Palau $0.4259 Palestine $0.2649 Panama $0.1598 Papua New Guinea $1.1980 Paraguay $0.1274 Peru $0.2051 Philippines $0.1934 Poland $0.2012 Portugal $0.2465 Principe and Sao Tome $2.2306 Puerto Rico $0.0200 Qatar $0.2494 Reunion Island $0.2248 Romania $0.0845 Russia $0.4372 Rwanda $0.4576 Samoa $4.5541 San Marino $0.8589 Saudi Arabia $0.1803 Senegal $0.7566 Serbia $0.5331 Seychelles Islands $1.0268 Sierra Leone $0.7090 Singapore $0.0470 Slovakia $0.1349 Slovenia $0.4342 Solomon Islands $1.4850 Somalia $0.8538 South Africa $0.0993 South Korea $0.0251 South Sudan $0.5276 Spain $0.1813 Sri Lanka $0.2142 St. Helena $2.9084 St. Kitts $0.4202 St. Lucia $0.5015 St. Maarten $0.1789 St. Pierre & Miquelon $0.5081 St. Vincent $0.4289 Suriname $1.9460 Swaziland $0.2265 Sweden $0.0287 Switzerland $0.1144 Taiwan $0.1201 Tajikistan $0.3401 Tanzania $0.5206 Thailand $0.0699 Togo $3.2199 Tokelau $3.7356 Tonga Islands $3.3423 Trinidad & Tobago $0.3154 Tunisia $1.2826 Turkey $0.2241 Turkmenistan $0.1907 Turks & Caicos $0.4538 Tuvalu $4.7977 Uganda $0.4873 Ukraine $0.3488 United Arab Emirates $0.2487 United Kingdom $0.0301 Uruguay $0.2220 US Virgin Islands $0.2651 Uzbekistan $0.0858 Vanuatu $3.7645 Vatican City $0.0246 Venezuela $0.3105 Vietnam $0.1081 Wallis & Futuna $1.3930 Yemen $0.2659 Zambia $0.5412 Zimbabwe $0.5870 Pricing Examples
Voice example
An end-customer calls using an Amazon Connect US toll-free number in the US East (N. Virginia) region, answered by an agent on the Amazon Connect softphone. The call lasts 7 minutes.
There are 3 separate charges that apply for this call:
1. There is an Amazon Connect service usage charge, based on end-customer call duration. At $0.018 per minute * 7 minutes = $0.126
2. There is the day charge for use of the US toll-free number. At $0.06 per day * 1 day = $0.06
3. And there is an inbound call per minute charge for US toll-free numbers. At $0.012 per minute * 7 minutes = $0.084
So the total for this call is $0.27 (plus applicable taxes, fees, and surcharges).
-
US West
-
Telephony Pricing Details
Claimed Phone Numbers Per Day (USD) Per Minute Inbound Usage (USD) Country
Direct Inward Dial
(DID)Toll Free
Direct Inward Dial
(DID)Toll Free United States $0.03
$0.06
$0.0022 $0.0120
Austria
$0.10
$0.42 $0.0070
$0.0414 Belgium
$0.10 $0.42 $0.0070 $0.0406 Canada
$0.06
$0.42
$0.0030
$0.0200
Czech Republic $0.10 $0.42 $0.0070 $0.0360 Denmark $0.10 $0.42 $0.0070 $0.0261 Finland $0.10 $0.42 $0.0070 $0.0659 France $0.10 $0.42 $0.0070 $0.0237 Germany $0.10 $0.42 $0.0070 $0.0387 Greece $0.10 $0.42 $0.0070 $0.0686 Ireland $0.10 $0.42 $0.0070 $0.0686 Italy $0.10 $0.42 $0.0070 $0.1281 Mexico
$0.27
$0.42
$0.0070
$0.1100
Netherlands $0.10 $0.42 $0.0070 $0.0544 Norway $0.16 $0.42 $0.0070 $0.0559 Poland $0.10 $0.42 $0.0070 $0.0815 Portugal $0.10 $0.42 $0.0070 $0.0283 Puerto Rico $0.03 $0.06 $0.0030 $0.0400 Slovakia
$0.10
$0.63
$0.0070
$0.1690
Spain $0.10 $0.42 $0.0070 $0.0582 Sweden $0.10 $0.42 $0.0070 $0.0399 Switzerland $0.10 $0.42 $0.0070 $0.1312 United Kingdom $0.05 $0.42 $0.0070 $0.0826 Outbound Calls
Destination Country Outbound Call Per Minute (USD) United States $0.0048 Afghanistan $0.3324 Albania $0.5894 Algeria $0.5892 American Samoa $0.0597 Andorra $0.2074 Angola $0.2388 Anguilla $0.4558 Antarctica $2.7830 Antigua and Barbuda $0.4464 Argentina $0.2306 Armenia $0.3276 Aruba $0.3068 Ascension Island $4.0969 Australia $0.0699 Austria $0.2436 Azerbaijan $0.5168 Bahamas $0.2338 Bahrain $0.1688 Bangladesh $0.0429 Barbados $0.4548 Belarus $0.7027 Belgium $0.1796 Belize $0.3436 Benin $0.5471 Bermuda $0.1639 Bhutan $0.1266 Bolivia $0.2486 Bosnia & Herzegovina $0.5351 Botswana $0.3053 Brazil $0.0389 British Virgin Islands $0.4295 Brunei $0.0502 Bulgaria $0.3660 Burkina Faso $0.5220 Burundi $0.7777 Cambodia $0.0910 Cameroon $0.4964 Canada $0.0130 Cape Verde Islands $0.4557 Cayman Islands $0.3287 Central African Republic $0.9347 Chad $0.9193 Chile $0.1952 China $0.0355 Christmas Islands $0.1833 Cocos Islands $0.1833 Colombia $0.0940 Comoros $0.6124 Congo $0.7953 Cook Islands $1.0935 Costa Rica $0.0738 Croatia $0.5393 Cyprus $0.0542 Czech Republic $0.0880 Democratic Republic of Congo $0.5817 Denmark $0.0505 Diego Garcia $2.0460 Djibouti $0.5034 Dominica $0.4162 Dominican Republic $0.1181 East Timor $1.3788 Ecuador $0.2795 Egypt $0.1655 El Salvador $0.2414 Equatorial Guinea $0.6753 Eritrea $0.3719 Estonia $0.4762 Ethiopia $0.3625 Falkland Islands $3.2524 Faroe Islands $0.2377 Fiji Islands $0.3413 Finland $0.0755 France $0.1436 French Guiana $0.3507 French Polynesia $0.4214 Gabon $0.7151 Gambia $0.9148 Georgia $0.3539 Germany $0.1889 Ghana $0.3857 Gibraltar $0.2337 Greece $0.1105 Greenland $0.7857 Grenada $0.4355 Guadeloupe $0.1279 Guam $0.0556 Guatemala $0.1918 Guinea $0.7535 Guinea $0.6945 Guyana $0.3228 Haiti $0.5328 Honduras $0.2868 Hong Kong $0.0302 Hungary $0.0919 Iceland $0.0512 India $0.0463 Indonesia $0.1588 Iraq $0.3045 Ireland $0.1279 Isle of Man $0.0140 Israel $0.1028 Italy $0.2695 Ivory Coast $0.6384 Jamaica $0.3384 Japan $0.1204 Jordan $0.2117 Kazakhstan $0.2203 Kenya $0.2245 Kiribati $4.9648 Kuwait $0.1074 Kyrgyzstan $0.3093 Laos $0.0983 Latvia $0.6229 Lebanon $0.2432 Lesotho $0.3849 Liberia $0.6856 Libya $0.4407 Liechtenstein $0.4657 Lithuania $0.6269 Luxembourg $0.1289 Macao $0.1136 Macedonia $0.5550 Madagascar $1.0065 Malawi $0.5079 Malaysia $0.0589 Maldives $1.4856 Mali $0.5388 Malta $0.0954 Marshall Islands $0.3874 Martinique $0.2184 Mauritania $0.7479 Mauritius $0.1664 Mayotte Island $0.6201 Mexico $0.0442 Micronesia $0.5927 Moldova $0.4343 Monaco $0.5507 Mongolia $0.0843 Montenegro $0.5333 Montserrat $0.3988 Morocco $0.6060 Mozambique $0.3331 Myanmar $0.3881 Namibia $0.1571 Nauru $4.8677 Nepal $0.1859 Netherlands $0.0732 Netherlands Antilles $0.1596 New Caledonia $3.0466 New Zealand $0.1137 Nicaragua $0.3217 Niger $0.5398 Nigeria $0.1246 Niue $5.2211 Norfolk Island $2.8889 Northern Mariana Islands $0.0746 Norway $0.0907 Oman $0.4228 Pakistan $0.1264 Palau $0.4259 Palestine $0.2649 Panama $0.1598 Papua New Guinea $1.1980 Paraguay $0.1274 Peru $0.2051 Philippines $0.1934 Poland $0.2012 Portugal $0.2465 Principe and Sao Tome $2.2306 Puerto Rico $0.0200 Qatar $0.2494 Reunion Island $0.2248 Romania $0.0845 Russia $0.4372 Rwanda $0.4576 Samoa $4.5541 San Marino $0.8589 Saudi Arabia $0.1803 Senegal $0.7566 Serbia $0.5331 Seychelles Islands $1.0268 Sierra Leone $0.7090 Singapore $0.0470 Slovakia $0.1349 Slovenia $0.4342 Solomon Islands $1.4850 Somalia $0.8538 South Africa $0.0993 South Korea $0.0251 South Sudan $0.5276 Spain $0.1813 Sri Lanka $0.2142 St. Helena $2.9084 St. Kitts $0.4202 St. Lucia $0.5015 St. Maarten $0.1789 St. Pierre & Miquelon $0.5081 St. Vincent $0.4289 Suriname $1.9460 Swaziland $0.2265 Sweden $0.0287 Switzerland $0.1144 Taiwan $0.1201 Tajikistan $0.3401 Tanzania $0.5206 Thailand $0.0699 Togo $3.2199 Tokelau $3.7356 Tonga Islands $3.3423 Trinidad & Tobago $0.3154 Tunisia $1.2826 Turkey $0.2241 Turkmenistan $0.1907 Turks & Caicos $0.4538 Tuvalu $4.7977 Uganda $0.4873 Ukraine $0.3488 United Arab Emirates $0.2487 United Kingdom $0.0301 Uruguay $0.2220 US Virgin Islands $0.2651 Uzbekistan $0.0858 Vanuatu $3.7645 Vatican City $0.0246 Venezuela $0.3105 Vietnam $0.1081 Wallis & Futuna $1.3930 Yemen $0.2659 Zambia $0.5412 Zimbabwe $0.5870 Pricing Examples
Voice example
An end-customer calls using an Amazon Connect US toll-free number in the US West (Oregon) region, answered by an agent on the Amazon Connect softphone. The call lasts 7 minutes.
There are 3 separate charges that apply for this call:
1. There is an Amazon Connect service usage charge, based on end-customer call duration. At $0.018 per minute * 7 minutes = $0.126
2. There is the day charge for use of the US toll-free number. At $0.06 per day * 1 day = $0.06
3. And there is an inbound call per minute charge for US toll-free numbers. At $0.012 per minute * 7 minutes = $0.084
So the total for this call is $0.27 (plus applicable taxes, fees, and surcharges).
-
Asia Pacific (Sydney)
-
Telephony Pricing Details
Claimed Phone Numbers Per Day (USD) Per Minute Inbound Usage (USD) Country Direct Inward Dial (DID) Toll Free Direct Inward Dial (DID) Toll Free Australia $0.10 $0.39 $0.0050 $0.0540 Hong Kong $0.16 $0.48 $0.0104 $0.0502 Indonesia $0.69 $0.0278 Japan $0.13 $0.48 $0.0056 $0.2114 Malaysia $0.13 $0.0090 New Zealand $0.13 $0.58 $0.0050 $0.2205 Singapore $0.35 $0.0052 Thailand $0.31 $1.40 $0.0051 $0.4058 United Kingdom $0.10 $0.10 $0.0040 $0.0720 United States $0.06 $0.06 $0.0040 $0.0137 Outbound Calls
Destination Country Outbound Call Per Minute (USD) Afghanistan $0.6275 Albania $0.6016 Algeria $0.5812 American Samoa $1.7356 Andorra $0.2816 Angola $0.4885 Anguilla $0.6445 Antarctica $2.3662 Antigua and Barbuda $0.6333 Argentina $0.2802 Armenia $0.6214 Aruba $0.6358 Ascension Island $3.0703 Australia $0.0500 Austria $0.1834 Azerbaijan $0.7029 Bahamas $0.4768 Bahrain $0.5428 Bangladesh $0.4721 Barbados $0.6374 Belarus $0.5954 Belgium $0.1434 Belize $0.6517 Benin $0.7204 Bermuda $0.5420 Bhutan $0.4907 Bolivia $0.6237 Bosnia & Herzegovina $0.5124 Botswana $0.6535 Brazil $0.1847 British Virgin Islands $0.4380 Brunei $0.4735 Bulgaria $0.2719 Burkina Faso $0.7380 Burundi $0.9264 Cambodia $0.4927 Cameroon $0.7039 Canada $0.0168 Cape Verde Islands $1.0128 Cayman Islands $0.6060 Central African Republic $0.9176 Chad $0.9721 Chile $0.4612 China $0.0411 Colombia $0.2526 Comoros $0.8661 Cook Islands $2.3662 Costa Rica $0.4463 Croatia $0.2205 Czech Republic $0.1189 Democratic Republic of Congo $0.9807 Denmark $0.0494 Djibouti $0.8619 Dominica $0.6316 Dominican Republic $0.4621 East Timor $1.8533 Ecuador $0.5401 Egypt $0.5124 El Salvador $0.6176 Equatorial Guinea $0.8743 Eritrea $0.6636 Estonia $0.2759 Ethiopia $0.6767 Falkland Islands $2.3662 Faroe Islands $0.5114 Fiji Islands $1.2107 Finland $0.1308 France $0.1133 French Guiana $0.4604 French Polynesia $1.2361 Gabon $0.8139 Gambia $0.8931 Georgia $0.5506 Germany $0.0562 Gibraltar $0.3307 Greece $0.1252 Greenland $1.3490 Grenada $0.6332 Guadeloupe $0.4460 Guam $1.1068 Guatemala $0.5979 Guinea $0.8678 Guinea Bissau $1.2879 Guyana $0.6348 Haiti $0.6777 Honduras $0.6139 Hong Kong $0.0428 Hungary $0.0985 Iceland $0.1928 India $0.0297 Indonesia $0.0731 Iraq $0.8277 Ireland $0.1197 Israel $0.2462 Italy $0.0651 Ivory Coast $0.7522 Jamaica $0.5279 Japan $0.1203 Jordan $0.5121 Kazakhstan $0.4663 Kenya $0.6308 Kiribati $2.3662 Kuwait $0.5601 Kyrgyzstan $0.6279 Laos $0.4001 Latvia $0.2483 Lebanon $0.5238 Lesotho $0.8099 Liberia $0.7835 Libya $0.6357 Liechtenstein $0.4150 Lithuania $0.3428 Luxembourg $0.1528 Macao $0.4983 Macedonia $0.5961 Madagascar $1.0310 Malawi $0.8767 Malaysia $0.0731 Maldives $2.0206 Mali $0.7550 Malta $0.1977 Marshall Islands $1.2327 Mauritania $0.9400 Mauritius $0.6189 Mayotte Island $0.5193 Mexico $0.2440 Micronesia $1.7034 Moldova $1.0061 Monaco $0.5619 Mongolia $0.5608 Montenegro $0.5414 Montserrat $1.1179 Morocco $0.6934 Mozambique $0.6779 Myanmar $0.5866 Namibia $0.5821 Nauru $2.3662 Nepal $0.5245 Netherlands $0.5902 Netherlands Antilles $0.4072 New Caledonia $1.1992 New Zealand $0.0879 Nicaragua $0.5843 Niger $0.8664 Niue $3.0703 Norfolk Island $2.4802 Northern Mariana Islands $1.6010 Norway $0.0891 Oman $0.6809 Pakistan $0.4945 Palau $1.7271 Palestine $0.5301 Panama $0.5913 Papua New Guinea $1.4315 Paraguay $0.4540 Peru $0.4534 Philippines $0.1673 Poland $0.1217 Portugal $0.2985 Principe and Sao Tome $2.3662 Puerto Rico $0.1884 Qatar $0.6221 Reunion Island $1.0456 Romania $0.0825 Russia $0.2104 Rwanda $0.8136 Samoa $1.0386 San Marino $0.5670 Saudi Arabia $0.3838 Senegal $0.6134 Serbia $0.5707 Seychelles Islands $0.9984 Sierra Leone $0.9052 Singapore $0.1251 Slovakia $0.1350 Slovenia $0.3108 Solomon Islands $2.0093 Somalia $1.3467 South Africa $0.1686 South Korea $0.1326 South Sudan $0.8237 Spain $0.1191 Sri Lanka $0.5367 St. Helena $2.9861 St. Kitts $0.5340 St. Lucia $0.5350 St. Maarten $0.4792 St. Pierre & Miquelon $1.1909 St. Vincent $0.5350 Suriname $0.6940 Swaziland $0.6216 Sweden $0.0494 Switzerland $0.1144 Taiwan $0.2511 Tajikistan $0.6049 Tanzania $0.6879 Thailand $0.1050 Togo $0.8380 Tokelau $2.9861 Tonga Islands $1.7726 Trinidad & Tobago $0.5057 Tunisia $0.8742 Turkey $0.2276 Turkmenistan $0.5876 Turks & Caicos $0.6254 Tuvalu $2.3662 Uganda $0.8448 Ukraine $0.3923 United Arab Emirates $0.3741 United Kingdom $0.0735 United States $0.0142 Uruguay $0.5005 US Virgin Islands $0.4330 Uzbekistan $0.5551 Vanuatu $1.9053 Vietnam $0.1050 Yemen $0.6113 Zambia $0.7611 Zimbabwe $0.6847 Pricing Examples
Voice example
An end-customer calls using an Amazon Connect Australia Direct Inward Dial (DID) number in the Asia Pacific (Sydney) region, answered by an agent on the Amazon Connect softphone. The call lasts 7 minutes.
There are 3 separate charges that apply for this call:
1. There is an Amazon Connect service usage charge, based on end-customer call duration. At $0.018 per minute * 7 minutes = $0.126
2. There is the day charge for use of the Australia DID number. At $0.10 per day * 1 day = $0.10
3. And there is an inbound call per minute charge for Australia DID numbers. At $0.0056 per minute * 7 minutes = $0.0392
So the total for this call is $0.27 (plus applicable taxes, fees, and surcharges).
-
Asia Pacific (Singapore)
-
Telephony Pricing Details
Claimed Phone Numbers Per Day (USD) Per Minute Inbound Usage (USD) Country Direct Inward Dial (DID) Toll Free Direct Inward Dial (DID) Toll Free Australia $0.10 $0.39 $0.0050 $0.0540 Hong Kong $0.16 $0.48 $0.0104 $0.0502 Indonesia $0.69 $0.0143 Japan $0.13 $0.48 $0.0056 $0.2114 Malaysia $0.13 $0.0049 New Zealand $0.13 $0.58 $0.0050 $0.2205 Singapore $0.55 $0.0040 Thailand $0.54 $1.14 $0.0040 $0.3173 United Kingdom $0.10 $0.10 $0.0040 $0.0720 United States $0.06 $0.06 $0.0040 $0.0137 Outbound Calls
Destination Country Outbound Call Per Minute (USD) Afghanistan $0.6275 Albania $0.6016 Algeria $0.5812 American Samoa $1.7356 Andorra $0.2816 Angola $0.4885 Anguilla $0.6445 Antarctica $2.3662 Antigua and Barbuda $0.6333 Argentina $0.2802 Armenia $0.6214 Aruba $0.6358 Ascension Island $3.0703 Australia $0.0500 Austria $0.1834 Azerbaijan $0.7029 Bahamas $0.4768 Bahrain $0.5428 Bangladesh $0.4721 Barbados $0.6374 Belarus $0.5954 Belgium $0.1434 Belize $0.6517 Benin $0.7204 Bermuda $0.5420 Bhutan $0.4907 Bolivia $0.6237 Bosnia & Herzegovina $0.5124 Botswana $0.6535 Brazil $0.1847 British Virgin Islands $0.4380 Brunei $0.4735 Bulgaria $0.2719 Burkina Faso $0.7380 Burundi $0.9264 Cambodia $0.4927 Cameroon $0.7039 Canada $0.0168 Cape Verde Islands $1.0128 Cayman Islands $0.6060 Central African Republic $0.9176 Chad $0.9721 Chile $0.4612 China $0.0411 Colombia $0.2526 Comoros $0.8661 Cook Islands $2.3662 Costa Rica $0.4463 Croatia $0.2205 Czech Republic $0.1189 Democratic Republic of Congo $0.9807 Denmark $0.0494 Djibouti $0.8619 Dominica $0.6316 Dominican Republic $0.4621 East Timor $1.8533 Ecuador $0.5401 El Salvador $0.6176 Equatorial Guinea $0.8743 Eritrea $0.6636 Estonia $0.2759 Ethiopia $0.6767 Falkland Islands $2.3662 Faroe Islands $0.5114 Fiji Islands $1.2107 Finland $0.1308 French Guiana $0.4604 French Polynesia $1.2361 Gabon $0.8139 Gambia $0.8931 Georgia $0.5506 Germany $0.0562 Gibraltar $0.3307 Greece $0.1252 Greenland $1.3490 Grenada $0.6332 Guadeloupe $0.4460 Guam $1.1068 Guatemala $0.5979 Guinea $0.8678 Guinea Bissau $1.2879 Guyana $0.6348 Haiti $0.6777 Honduras $0.6139 Hong Kong $0.0428 Hungary $0.0985 Iceland $0.1928 India $0.0297 Indonesia $0.0731 Iraq $0.8277 Ireland $0.1197 Israel $0.2462 Italy $0.0651 Ivory Coast $0.7522 Jamaica $0.5279 Japan $0.1203 Jordan $0.5121 Kazakhstan $0.4663 Kenya $0.6308 Kiribati $2.3662 Kuwait $0.5601 Kyrgyzstan $0.6279 Laos $0.4001 Latvia $0.2483 Lebanon $0.5238 Lesotho $0.8099 Liberia $0.7835 Libya $0.6357 Liechtenstein $0.4150 Lithuania $0.3428 Luxembourg $0.1528 Macao $0.4983 Macedonia $0.5961 Madagascar $1.0310 Malawi $0.8767 Malaysia $0.0731 Maldives $2.0206 Mali $0.7550 Malta $0.1977 Marshall Islands $1.2327 Mauritania $0.9400 Mauritius $0.6189 Mayotte Island $0.5193 Mexico $0.2440 Micronesia $1.7034 Moldova $1.0061 Monaco $0.5619 Mongolia $0.5608 Montenegro $0.5414 Montserrat $1.1179 Morocco $0.6934 Mozambique $0.6779 Myanmar $0.5866 Namibia $0.5821 Nauru $2.3662 Nepal $0.5245 Netherlands $0.5902 Netherlands Antilles $0.4072 New Caledonia $1.1992 New Zealand $0.0879 Nicaragua $0.5843 Niger $0.8664 Niue $3.0703 Norfolk Island $2.4802 Northern Mariana Islands $1.6010 Norway $0.0891 Oman $0.6809 Pakistan $0.4945 Palau $1.7271 Palestine $0.5301 Panama $0.5913 Papua New Guinea $1.4315 Paraguay $0.4540 Peru $0.4534 Philippines $0.1673 Poland $0.1217 Portugal $0.2985 Principe and Sao Tome $2.3662 Puerto Rico $0.1884 Qatar $0.6221 Reunion Island $1.0456 Romania $0.0825 Russia $0.2104 Rwanda $0.8136 Samoa $1.0386 San Marino $0.5670 Saudi Arabia $0.3838 Senegal $0.6134 Serbia $0.5707 Seychelles Islands $0.9984 Sierra Leone $0.9052 Singapore $0.0348 Slovakia $0.1350 Slovenia $0.3108 Solomon Islands $2.0093 Somalia $1.3467 South Africa $0.1686 South Korea $0.1326 South Sudan $0.8237 Sri Lanka $0.5367 St. Helena $2.9861 St. Kitts $0.5340 St. Lucia $0.5350 St. Maarten $0.4792 St. Pierre & Miquelon $1.1909 St. Vincent $0.5350 Suriname $0.6940 Swaziland $0.6216 Sweden $0.0494 Switzerland $0.1144 Taiwan $0.2511 Tajikistan $0.6049 Tanzania $0.6879 Thailand $0.1050 Togo $0.8380 Tokelau $2.9861 Tonga Islands $1.7726 Trinidad & Tobago $0.5057 Tunisia $0.8742 Turkey $0.2276 Turkmenistan $0.5876 Turks & Caicos $0.6254 Tuvalu $2.3662 Uganda $0.8448 Ukraine $0.3923 United Kingdom $0.0735 United States $0.0142 Uruguay $0.5005 US Virgin Islands $0.4330 Uzbekistan $0.5551 Vanuatu $1.9053 Vietnam $0.1050 Yemen $0.6113 Zambia $0.7611 Zimbabwe $0.6847 -
Asia Pacific (Tokyo)
-
Telephony Pricing Details
Claimed Phone Numbers Per Day (USD) Per Minute Inbound Usage (USD) Country Direct Inward Dial (DID) Toll Free Direct Inward Dial (DID) Toll Free Australia $0.10 $0.39 $0.0050 $0.0540 Hong Kong $0.16 $0.48 $0.0104 $0.0502 Indonesia $0.69 $0.0278 Japan $0.10 $0.48 $0.003 $0.1482 Malaysia $0.13 $0.0090 New Zealand $0.13 $0.58 $0.0050 $0.2205 Singapore $0.35 $0.0052 Thailand $0.31 $1.40 $0.0051 $0.4058 United Kingdom $0.10 $0.10 $0.004 $0.072 United States $0.06 $0.06 $0.0040 $0.0137 Outbound Calls
Destination Country Outbound Call Per Minute (USD) Afghanistan $0.6275 Albania $0.6016 Algeria $0.5812 American Samoa $1.7356 Andorra $0.2816 Angola $0.4885 Anguilla $0.6445 Antarctica $2.3662 Antigua and Barbuda $0.6333 Argentina $0.2802 Armenia $0.6214 Aruba $0.6358 Ascension Island $3.0703 Australia $0.0500 Austria $0.1834 Azerbaijan $0.7029 Bahamas $0.4768 Bahrain $0.5428 Bangladesh $0.4721 Barbados $0.6374 Belarus $0.5954 Belgium $0.1434 Belize $0.6517 Benin $0.7204 Bermuda $0.5420 Bhutan $0.4907 Bolivia $0.6237 Bosnia & Herzegovina $0.5124 Botswana $0.6535 Brazil $0.1847 British Virgin Islands $0.4380 Brunei $0.4735 Bulgaria $0.2719 Burkina Faso $0.7380 Burundi $0.9264 Cambodia $0.4927 Cameroon $0.7039 Canada $0.0168 Cape Verde Islands $1.0128 Cayman Islands $0.6060 Central African Republic $0.9176 Chad $0.9721 Chile $0.4612 China $0.0411 Colombia $0.2526 Comoros $0.8661 Cook Islands $2.3662 Costa Rica $0.4463 Croatia $0.2205 Czech Republic $0.1189 Democratic Republic of Congo $0.9807 Denmark $0.0494 Djibouti $0.8619 Dominica $0.6316 Dominican Republic $0.4621 East Timor $1.8533 Ecuador $0.5401 Egypt $0.5124 El Salvador $0.6176 Equatorial Guinea $0.8743 Eritrea $0.6636 Estonia $0.2759 Ethiopia $0.6767 Falkland Islands $2.3662 Faroe Islands $0.5114 Fiji Islands $1.2107 Finland $0.1308 France $0.1133 French Guiana $0.4604 French Polynesia $1.2361 Gabon $0.8139 Gambia $0.8931 Georgia $0.5506 Germany $0.0562 Gibraltar $0.3307 Greece $0.1252 Greenland $1.3490 Grenada $0.6332 Guadeloupe $0.4460 Guam $1.1068 Guatemala $0.5979 Guinea $0.8678 Guinea Bissau $1.2879 Guyana $0.6348 Haiti $0.6777 Honduras $0.6139 Hong Kong $0.0428 Hungary $0.0985 Iceland $0.1928 India $0.0300 Indonesia $0.0700 Iraq $0.8277 Ireland $0.1197 Israel $0.2462 Italy $0.0651 Ivory Coast $0.7522 Jamaica $0.5279 Japan $0.0844 Jordan $0.5121 Kazakhstan $0.4663 Kenya $0.6308 Kiribati $2.3662 Kuwait $0.5601 Kyrgyzstan $0.6279 Laos $0.4001 Latvia $0.2483 Lebanon $0.5238 Lesotho $0.8099 Liberia $0.7835 Libya $0.6357 Liechtenstein $0.4150 Lithuania $0.3428 Luxembourg $0.1528 Macao $0.4983 Macedonia $0.5961 Madagascar $1.0310 Malawi $0.8767 Malaysia $0.0731 Maldives $2.0206 Mali $0.7550 Malta $0.1977 Marshall Islands $1.2327 Mauritania $0.9400 Mauritius $0.6189 Mayotte Island $0.5193 Mexico $0.2440 Micronesia $1.7034 Moldova $1.0061 Monaco $0.5619 Mongolia $0.5608 Montenegro $0.5414 Montserrat $1.1179 Morocco $0.6934 Mozambique $0.6779 Myanmar $0.5866 Namibia $0.5821 Nauru $2.3662 Nepal $0.5245 Netherlands $0.5902 Netherlands Antilles $0.4072 New Caledonia $1.1992 New Zealand $0.0879 Nicaragua $0.5843 Niger $0.8664 Niue $3.0703 Norfolk Island $2.4802 Northern Mariana Islands $1.6010 Norway $0.0891 Oman $0.6809 Pakistan $0.4945 Palau $1.7271 Palestine $0.5301 Panama $0.5913 Papua New Guinea $1.4315 Paraguay $0.4540 Peru $0.4534 Philippines $0.1673 Poland $0.1217 Portugal $0.2985 Principe and Sao Tome $2.3662 Puerto Rico $0.1884 Qatar $0.6221 Reunion Island $1.0456 Romania $0.0825 Russia $0.2104 Rwanda $0.8136 Samoa $1.0386 San Marino $0.5670 Saudi Arabia $0.3838 Senegal $0.6134 Serbia $0.5707 Seychelles Islands $0.9984 Sierra Leone $0.9052 Singapore $0.1251 Slovakia $0.1350 Slovenia $0.3108 Solomon Islands $2.0093 Somalia $1.3467 South Africa $0.1686 South Korea $0.1326 South Sudan $0.8237 Spain $0.1200 Sri Lanka $0.5367 St. Helena $2.9861 St. Kitts $0.5340 St. Lucia $0.5350 St. Maarten $0.4792 St. Pierre & Miquelon $1.1909 St. Vincent $0.5350 Suriname $0.6940 Swaziland $0.6216 Sweden $0.0500 Switzerland $0.1144 Taiwan $0.2511 Tajikistan $0.6049 Tanzania $0.6879 Thailand $0.1050 Togo $0.8380 Tokelau $2.9861 Tonga Islands $1.7726 Trinidad & Tobago $0.5057 Tunisia $0.8742 Turkey $0.2276 Turkmenistan $0.5876 Turks & Caicos $0.6254 Tuvalu $2.3662 Uganda $0.8448 Ukraine $0.3923 United Arab Emirates $0.3741 United Kingdom $0.0735 United States $0.0142 Uruguay $0.5005 US Virgin Islands $0.4330 Uzbekistan $0.5551 Vanuatu $1.9053 Vietnam $0.1050 Yemen $0.6113 Zambia $0.7611 Zimbabwe $0.6847 Pricing Examples
Voice example
An end-customer calls using an Amazon Connect German Direct Inward Dial (DID) number in the Asia Pacific (Tokyo) region, answered by an agent on the Amazon Connect softphone. The call lasts 7 minutes.
There are 3 separate charges that apply for this call:
1. There is an Amazon Connect service usage charge, based on end-customer call duration. At $0.018 per minute * 7 minutes = $0.126
2. There is the day charge for use of the Japan DID number. At $0.10 per day * 1 day = $0.10
3. And there is an inbound call per minute charge for Japan DID numbers. At $0.003 per minute * 7 minutes = $0.021
So the total for this call is $0.247 (plus applicable taxes, fees, and surcharges).
-
EU (Frankfurt)
-
Telephony Pricing Details
Claimed Phone Numbers Per Day (USD) Per Minute Inbound Usage (USD) Country Direct Inward Dial (DID) Toll Free Direct Inward Dial (DID) Toll Free Austria $0.10 $0.48 $0.0041 $0.0414 Belgium $0.10 $0.48 $0.0040 $0.0406 Bulgaria $0.21 $0.99 $0.1262 $0.1954 Canada $0.10 $0.48 $0.0033 $0.0443 Croatia $0.23 $0.48 $0.3135 $0.4037 Cyprus $0.28 $0.58 $0.0452 $0.1438 Czech Republic $0.10 $0.48 $0.0050 $0.0360 Denmark $0.10 $0.48 $0.0040 $0.0261 Estonia $0.21 $1.60 $0.3292 $0.4491 Finland $0.10 $0.23 $0.0040 $0.0659 France $0.10 $0.16 $0.0040 $0.0237 Georgia $0.36 $0.0008 Germany $0.10 $0.13 $0.0040 $0.0387 Greece $0.10 $0.48 $0.0061 $0.0686 Hungary $0.10 $0.48 $0.0044 $0.2125 Ireland $0.10 $0.32 $0.0040 $0.0686 Italy $0.10 $0.32 $0.0040 $0.1281 Latvia $0.27 $0.90 $0.1015 $0.4073 Lithuania $0.21 $0.48 $0.0957 $0.2200 Luxembourg $0.21 $0.48 $0.0033 $0.1775 Malta $0.26 $0.0604 Netherlands $0.10 $0.48 $0.0040 $0.0544 Norway $0.10 $0.48 $0.0040 $0.0359 Poland $0.10 $0.48 $0.0050 $0.0555 Portugal $0.10 $0.48 $0.0040 $0.0283 Romania $0.22 $0.48 $0.0066 $0.1603 Slovakia $0.10 $0.48 $0.0050 $0.1374 Slovenia $0.21 $0.48 $0.2004 $0.2643 Spain $0.10 $0.48 $0.0040 $0.0582 Sweden $0.10 $0.48 $0.0040 $0.0399 Switzerland $0.10 $0.48 $0.0040 $0.1490 Turkey $0.27 $0.73 $0.0203 $0.1980 United Kingdom $0.06 $0.06 $0.0040 $0.0300 United States $0.06 $0.06 $0.0040 $0.0137 Outbound Calls
Destination Country Outbound Call Per Minute (USD) Afghanistan $0.6275 Albania $0.6016 Algeria $0.5812 American Samoa $1.7356 Andorra $0.2816 Angola $0.4885 Anguilla $0.6445 Antarctica $2.3662 Antigua and Barbuda $0.6333 Argentina $0.2802 Armenia $0.6214 Aruba $0.6358 Ascension Island $3.0703 Australia $0.0571 Austria $0.0447 Azerbaijan $0.7029 Bahamas $0.4768 Bahrain $0.5428 Bangladesh $0.4721 Barbados $0.6374 Belarus $0.5954 Belgium $0.1434 Belize $0.6517 Benin $0.7204 Bermuda $0.5420 Bhutan $0.4907 Bolivia $0.6237 Bosnia & Herzegovina $0.5124 Botswana $0.6535 Brazil $0.1847 British Virgin Islands $0.4380 Brunei $0.4735 Bulgaria $0.2719 Burkina Faso $0.7380 Burundi $0.9264 Cambodia $0.4927 Cameroon $0.7039 Canada $0.0168 Cape Verde Islands $1.0128 Cayman Islands $0.6060 Central African Republic $0.9176 Chad $0.9721 Chile $0.4612 China $0.0411 Colombia $0.2526 Comoros $0.8661 Cook Islands $2.3662 Costa Rica $0.4463 Croatia $0.2205 Czech Republic $0.1189 Democratic Republic of Congo $0.9807 Denmark $0.0494 Djibouti $0.8619 Dominica $0.6316 Dominican Republic $0.4621 East Timor $1.8533 Ecuador $0.5401 Egypt $0.1721 El Salvador $0.6176 Equatorial Guinea $0.8743 Eritrea $0.6636 Estonia $0.2759 Ethiopia $0.6767 Falkland Islands $2.3662 Faroe Islands $0.5114 Fiji Islands $1.2107 Finland $0.1308 France $0.0424 French Guiana $0.4604 French Polynesia $1.2361 Gabon $0.8139 Gambia $0.8931 Georgia $0.5506 Germany $0.0120 Gibraltar $0.3307 Greece $0.1252 Greenland $1.3490 Grenada $0.6332 Guadeloupe $0.4460 Guam $1.1068 Guatemala $0.5979 Guinea $0.8678 Guinea Bissau $1.2879 Guyana $0.6348 Haiti $0.6777 Honduras $0.6139 Hong Kong $0.0428 Hungary $0.0985 Iceland $0.1928 India $0.0297 Indonesia $0.0731 Iraq $0.8277 Ireland $0.0699 Israel $0.2462 Italy $0.0407 Ivory Coast $0.7522 Jamaica $0.5279 Japan $0.0837 Jordan $0.5121 Kazakhstan $0.4663 Kenya $0.6308 Kiribati $2.3662 Kuwait $0.5601 Kyrgyzstan $0.6279 Laos $0.4001 Latvia $0.2483 Lebanon $0.5238 Lesotho $0.8099 Liberia $0.7835 Libya $0.6357 Liechtenstein $0.4150 Lithuania $0.3428 Luxembourg $0.1528 Macao $0.4983 Macedonia $0.5961 Madagascar $1.0310 Malawi $0.8767 Malaysia $0.0731 Maldives $2.0206 Mali $0.7550 Malta $0.1977 Marshall Islands $1.2327 Mauritania $0.9400 Mauritius $0.6189 Mayotte Island $0.5193 Mexico $0.0442 Micronesia $1.7034 Moldova $1.0061 Monaco $0.5619 Mongolia $0.5608 Montenegro $0.5414 Montserrat $1.1179 Morocco $0.6934 Mozambique $0.6779 Myanmar $0.5866 Namibia $0.5821 Nauru $2.3662 Nepal $0.5245 Netherlands $0.0422 Netherlands Antilles $0.4072 New Caledonia $1.1992 New Zealand $0.1984 Nicaragua $0.5843 Niger $0.8664 Niue $3.0703 Norfolk Island $2.4802 Northern Mariana Islands $1.6010 Norway $0.0891 Oman $0.6809 Pakistan $0.4945 Palau $1.7271 Palestine $0.5301 Panama $0.5913 Papua New Guinea $1.4315 Paraguay $0.4540 Peru $0.4534 Philippines $0.1673 Poland $0.1217 Portugal $0.2985 Principe and Sao Tome $2.3662 Puerto Rico $0.1884 Qatar $0.6221 Reunion Island $1.0456 Romania $0.0825 Russia $0.2104 Rwanda $0.8136 Samoa $1.0386 San Marino $0.5670 Saudi Arabia $0.3838 Senegal $0.6134 Serbia $0.5707 Seychelles Islands $0.9984 Sierra Leone $0.9052 Singapore $0.1251 Slovakia $0.1350 Slovenia $0.3108 Solomon Islands $2.0093 Somalia $1.3467 South Africa $0.1686 South Korea $0.1326 South Sudan $0.8237 Spain $0.0696 Sri Lanka $0.5367 St. Helena $2.9861 St. Kitts $0.5340 St. Lucia $0.5350 St. Maarten $0.4792 St. Pierre & Miquelon $1.1909 St. Vincent $0.5350 Suriname $0.6940 Swaziland $0.6216 Sweden $0.0494 Switzerland $0.1144 Taiwan $0.2511 Tajikistan $0.6049 Tanzania $0.6879 Thailand $0.1050 Togo $0.8380 Tokelau $2.9861 Tonga Islands $1.7726 Trinidad & Tobago $0.5057 Tunisia $0.8742 Turkey $0.2276 Turkmenistan $0.5876 Turks & Caicos $0.6254 Tuvalu $2.3662 Uganda $0.8448 Ukraine $0.3923 United Arab Emirates $0.2301 United Kingdom $0.0158 United States $0.0142 Uruguay $0.5005 US Virgin Islands $0.4330 Uzbekistan $0.5551 Vanuatu $1.9053 Vietnam $0.1050 Yemen $0.6113 Zambia $0.7611 Zimbabwe $0.6847 Pricing Examples
Voice example
An end-customer calls using an Amazon Connect German Direct Inward Dial (DID) number in the EU (Frankfut) region, answered by an agent on the Amazon Connect softphone. The call lasts 7 minutes.
There are 3 separate charges that apply for this call:
1. There is an Amazon Connect service usage charge, based on end-customer call duration. At $0.018 per minute * 7 minutes = $0.126
2. There is the day charge for use of the German DID number. At $0.10 per day * 1 day = $0.10
3. And there is an inbound call per minute charge for German DID numbers. At $0.0040 per minute * 7 minutes = $0.0280
So the total for this call is $0.25 (plus applicable taxes, fees, and surcharges).
-
EU (London)
-
Telephony Pricing Details
Claimed Phone Numbers Per Day (USD) Per Minute Inbound Usage (USD) Country Direct Inward Dial (DID) Toll Free Direct Inward Dial (DID) Toll Free Austria $0.10 $0.48 $0.0041 $0.0414 Belgium $0.10 $0.48 $0.0040 $0.0406 Bulgaria $0.21 $0.99 $0.1262 $0.1954 Canada $0.10 $0.48 $0.0033 $0.0443 Croatia $0.23 $0.48 $0.3135 $0.4037 Cyprus $0.28 $0.58 $0.0452 $0.1438 Czech Republic $0.10 $0.48 $0.0050 $0.0360 Denmark $0.10 $0.48 $0.0040 $0.0261 Estonia $0.21 $1.60 $0.3292 $0.4491 Finland $0.10 $0.23 $0.0040 $0.0659 France $0.10 $0.16 $0.0040 $0.0237 Georgia $0.36 $0.0008 Germany $0.10 $0.13 $0.0040 $0.0387 Greece $0.10 $0.48 $0.0061 $0.0686 Hungary $0.10 $0.48 $0.0044 $0.2125 Ireland $0.10 $0.32 $0.0040 $0.0686 Italy $0.10 $0.32 $0.0040 $0.1281 Latvia $0.27 $0.90 $0.1015 $0.4073 Lithuania $0.21 $0.48 $0.0957 $0.22 Luxembourg $0.21 $0.48 $0.0033 $0.1775 Malta $0.26 $0.0604 Netherlands $0.10 $0.48 $0.0040 $0.0544 Norway $0.10 $0.48 $0.0040 $0.0359 Poland $0.10 $0.48 $0.0050 $0.0555 Portugal $0.10 $0.48 $0.0040 $0.0283 Romania $0.22 $0.48 $0.0066 $0.1603 Slovakia $0.10 $0.48 $0.0050 $0.1374 Slovenia $0.21 $0.48 $0.2004 $0.2643 Spain $0.10 $0.48 $0.0040 $0.0582 Sweden $0.10 $0.48 $0.0040 $0.0399 Switzerland $0.10 $0.48 $0.0040 $0.1490 Turkey $0.27 $0.73 $0.0203 $0.1980 United Kingdom $0.03 $0.03 $0.0040 $0.0300 United States $0.06 $0.06 $0.0040 $0.0137 Outbound Calls
Destination Country Outbound Call Per Minute (USD) Afghanistan $0.6275 Albania $0.6016 Algeria $0.5812 American Samoa $1.7356 Andorra $0.2816 Angola $0.4885 Anguilla $0.6445 Antarctica $2.3662 Antigua and Barbuda $0.6333 Argentina $0.2802 Armenia $0.6214 Aruba $0.6358 Ascension Island $3.0703 Australia $0.0571 Austria $0.0447 Azerbaijan $0.7029 Bahamas $0.4768 Bahrain $0.5428 Bangladesh $0.4721 Barbados $0.6374 Belarus $0.5954 Belgium $0.1434 Belize $0.6517 Benin $0.7204 Bermuda $0.5420 Bhutan $0.4907 Bolivia $0.6237 Bosnia & Herzegovina $0.5124 Botswana $0.6535 Brazil $0.1847 British Virgin Islands $0.4380 Brunei $0.4735 Bulgaria $0.2719 Burkina Faso $0.7380 Burundi $0.9264 Cambodia $0.4927 Cameroon $0.7039 Canada $0.0168 Cape Verde Islands $1.0128 Cayman Islands $0.6060 Central African Republic $0.9176 Chad $0.9721 Chile $0.4612 China $0.0411 Colombia $0.2526 Comoros $0.8661 Cook Islands $2.3662 Costa Rica $0.4463 Croatia $0.2205 Czech Republic $0.1189 Democratic Republic of Congo $0.9807 Denmark $0.0494 Djibouti $0.8619 Dominica $0.6316 Dominican Republic $0.4621 East Timor $1.8533 Ecuador $0.5401 Egypt $0.1721 El Salvador $0.6176 Equatorial Guinea $0.8743 Eritrea $0.6636 Estonia $0.2759 Ethiopia $0.6767 Falkland Islands $2.3662 Faroe Islands $0.5114 Fiji Islands $1.2107 Finland $0.1308 France $ 0.0424 French Guiana $0.4604 French Polynesia $1.2361 Gabon $0.8139 Gambia $0.8931 Georgia $0.5506 Germany $0.0120 Gibraltar $0.3307 Greece $0.1252 Greenland $1.3490 Grenada $0.6332 Guadeloupe $0.4460 Guam $1.1068 Guatemala $0.5979 Guinea $0.8678 Guinea Bissau $1.2879 Guyana $0.6348 Haiti $0.6777 Honduras $0.6139 Hong Kong $0.0428 Hungary $0.0985 Iceland $0.1928 India $0.0297 Indonesia $0.0731 Iraq $0.8277 Ireland $0.0699 Israel $0.2462 Italy $0.0407 Ivory Coast $0.7522 Jamaica $0.5279 Japan $0.0837 Jordan $0.5121 Kazakhstan $0.4663 Kenya $0.6308 Kiribati $2.3662 Kuwait $0.5601 Kyrgyzstan $0.6279 Laos $0.4001 Latvia $0.2483 Lebanon $0.5238 Lesotho $0.8099 Liberia $0.7835 Libya $0.6357 Liechtenstein $0.4150 Lithuania $0.3428 Luxembourg $0.1528 Macao $0.4983 Macedonia $0.5961 Madagascar $1.0310 Malawi $0.8767 Malaysia $0.0731 Maldives $2.0206 Mali $0.7550 Malta $0.1977 Marshall Islands $1.2327 Mauritania $0.9400 Mauritius $0.6189 Mayotte Island $0.5193 Mexico $0.0442 Micronesia $1.7034 Moldova $1.0061 Monaco $0.5619 Mongolia $0.5608 Montenegro $0.5414 Montserrat $1.1179 Morocco $0.6934 Mozambique $0.6779 Myanmar $0.5866 Namibia $0.5821 Nauru $2.3662 Nepal $0.5245 Netherlands $0.0422 Netherlands Antilles $0.4072 New Caledonia $1.1992 New Zealand $0.1984 Nicaragua $0.5843 Niger $0.8664 Niue $3.0703 Norfolk Island $2.4802 Northern Mariana Islands $1.6010 Norway $0.0891 Oman $0.6809 Pakistan $0.4945 Palau $1.7271 Palestine $0.5301 Panama $0.5913 Papua New Guinea $1.4315 Paraguay $0.4540 Peru $0.4534 Philippines $0.1673 Poland $0.1217 Portugal $0.2985 Principe and Sao Tome $2.3662 Puerto Rico $0.1884 Qatar $0.6221 Reunion Island $1.0456 Romania $0.0825 Russia $0.2104 Rwanda $0.8136 Samoa $1.0386 San Marino $0.5670 Saudi Arabia $0.3838 Senegal $0.6134 Serbia $0.5707 Seychelles Islands $0.9984 Sierra Leone $0.9052 Singapore $0.1251 Slovakia $0.1350 Slovenia $0.3108 Solomon Islands $2.0093 Somalia $1.3467 South Africa $0.1686 South Korea $0.1326 South Sudan $0.8237 Spain $0.0696 Sri Lanka $0.5367 St. Helena $2.9861 St. Kitts $0.5340 St. Lucia $0.5350 St. Maarten $0.4792 St. Pierre & Miquelon $1.1909 St. Vincent $0.5350 Suriname $0.6940 Swaziland $0.6216 Sweden $0.0494 Switzerland $0.1144 Taiwan $0.2511 Tajikistan $0.6049 Tanzania $0.6879 Thailand $0.1050 Togo $0.8380 Tokelau $2.9861 Tonga Islands $1.7726 Trinidad & Tobago $0.5057 Tunisia $0.8742 Turkey $0.2276 Turkmenistan $0.5876 Turks & Caicos $0.6254 Tuvalu $2.3662 Uganda $0.8448 Ukraine $0.3923 United Arab Emirates $0.2301 United Kingdom $0.0158 United States $0.0142 Uruguay $0.5005 US Virgin Islands $0.4330 Uzbekistan $0.5551 Vanuatu $1.9053 Vietnam $0.1050 Yemen $0.6113 Zambia $0.7611 Zimbabwe $0.6847 Pricing Examples
Voice example
An end-customer calls using an Amazon Connect German Direct Inward Dial (DID) number in the EU (Frankfut) region, answered by an agent on the Amazon Connect softphone. The call lasts 7 minutes.
There are 3 separate charges that apply for this call:
1. There is an Amazon Connect service usage charge, based on end-customer call duration. At $0.018 per minute * 7 minutes = $0.126
2. There is the day charge for use of the German DID number. At $0.10 per day * 1 day = $0.10
3. And there is an inbound call per minute charge for German DID numbers. At $0.0040 per minute * 7 minutes = $0.0280
So the total for this call is $0.25 (plus applicable taxes, fees, and surcharges).
Chat example
An end-customer begins a chat through your website that is made possible by Amazon Connect. The customer begins the chat by sending a message. The chat occurs over multiple hours with two different agents since the end-customer stopped responding and then later resumed the chat when the first agent was no longer online. During the chat, the customer sent 9 messages and the agents sent 15 messages. There is one charge for this chat:
1. There is an Amazon Connect chat charge, based on the total messages sent during the chat (including initial message when chat was started). At $0.004 per message * (9 customer messages + 15 agent messages) = $0.096
So the total for this chat is $0.096 (plus applicable taxes, fees, and surcharges).
Start building in the console
Get started building with Amazon Connect in the Amazon Connect Console.
