AWS Partner Network (APN) Blog
Author: Katherine Vahdani
Genpact’s AI-Powered Solution Helps Amazon Outsource its Device Repair Service in Europe
Amazon outsourced management of its out-of-warranty device repairs to Genpact to meet regulatory requirements and customer expectations. Learn how Genpact leveraged its ContactUs.Ai framework and Amazon Connect to create an omnichannel solution allowing self-service and live support. This extends device lifetimes, increases customer satisfaction, and aligns with Amazon’s ESG priorities around Right to Repair regulations in Europe.