AWS Partner Network (APN) Blog

Tag: Amazon Connect

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Say Hello to 125 New AWS Competency, Service Delivery, Service Ready, and MSP Partners Added in November

We are excited to highlight 125 AWS Partners that received new designations in November for our global AWS Competency, AWS Managed Service Provider (MSP), AWS Service Delivery, and AWS Service Ready programs. These designations span workload, solution, and industry, and help AWS customers identify top AWS Partners that can deliver on core business objectives. AWS Partners are focused on your success, helping customers take full advantage of the business benefits AWS has to offer.

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Say Hello to 88 New AWS Competency, Service Delivery, Service Ready, and MSP Partners Added in October

We are excited to highlight 88 AWS Partners that received new designations in October for our global AWS Competency, AWS Managed Service Provider (MSP), AWS Service Delivery, and AWS Service Ready programs. These designations span workload, solution, and industry, and help AWS customers identify top AWS Partners that can deliver on core business objectives. AWS Partners are focused on your success, helping customers take full advantage of the business benefits AWS has to offer.

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Say Hello to 53 New AWS Competency, Service Delivery, Service Ready, and MSP Partners Added in September

We are excited to highlight 53 AWS Partners that received new designations in September for our global AWS Competency, AWS Managed Service Provider (MSP), AWS Service Delivery, and AWS Service Ready programs. These designations span workload, solution, and industry, and help AWS customers identify top AWS Partners that can deliver on core business objectives. AWS Partners are focused on your success, helping customers take full advantage of the business benefits AWS has to offer.

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Building Personalized Customer Experiences Using Amazon Connect and Servion’s ServDesk

Servion started collaborating with AWS on hosting custom applications built for contact center customers. This helped Servion acquire knowledge of AWS services related to security, administration, load balancing, database, and networking. Learn how to build differential and personalized experiences using Amazon Connect contact flows, AWS Contact Center Intelligence (CCI) services, and ServDesk agent widgets.

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Say Hello to 74 New AWS Competency, Service Delivery, Service Ready, and MSP Partners Added in August

We are excited to highlight 74 AWS Partners that received new designations in August for our global AWS Competency, AWS Managed Service Provider (MSP), AWS Service Delivery, and AWS Service Ready programs. These designations span workload, solution, and industry, and help AWS customers identify top AWS Partners that can deliver on core business objectives. AWS Partners are focused on your success, helping customers take full advantage of the business benefits AWS has to offer.

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Say Hello to 82 New AWS Competency, Service Delivery, Service Ready, and MSP Partners Added in July

We are excited to highlight 82 AWS Partners that received new designations in July for our global AWS Competency, AWS Managed Service Provider (MSP), AWS Service Delivery, and AWS Service Ready programs. These designations span workload, solution, and industry, and help AWS customers identify top AWS Partners that can deliver on core business objectives. AWS Partners are focused on your success, helping customers take full advantage of the business benefits AWS has to offer.

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Conversational Self-Service with Amazon Kendra, Amazon Lex, and XAPP AI

XAPP AI is an AWS Machine Learning Competency Partner that provides conversational AI solutions empowering the next generation of customer service and rapid ROI. Learn about a conversational self-service (CSS) solution created by XAPP AI and powered by AWS AI services. The solution gives you the ability to provide this level of self-service experience by allowing users to ask natural language questions and get accurate answers from existing corporate knowledge bases.

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How to Accelerate the Bank 4.0 Journey with the HCL Total Experience Suite on AWS

Digital continues to redefine the customer journey for banks, and the usage of digital channels is driving the next generation of customer experience. Learn how HCL Technology’s Ziva, FluidCCI, and APIHub solutions are fully built on AWS and form an end-to-end Bank 4.0 offering for traditional and digital banks looking to transform their agent, business, and customer experiences for digital differentiation and/or cost reduction initiatives.

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Augment Your Contact Center Productivity with Cogito Dialog’s Integration with Amazon Connect

Cogito Dialog provides human-aware technology to help professionals elevate their performance. With Cogito’s AI, you can instantly analyze hundreds of conversational behaviors to provide live in-call guidance combined with a real-time measure of customer experience. This post highlights the features and benefits of Cogito Dialog’s integration with Amazon Connect, and explores how the two solutions coupled together provide a powerful start-to-finish solution for your call center.

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Say Hello to 65 New AWS Competency, Service Delivery, Service Ready, and MSP Partners Added in June

We are excited to highlight 65 AWS Partners that received new designations in June for our global AWS Competency, AWS Managed Service Provider (MSP), AWS Service Delivery, and AWS Service Ready programs. These designations span workload, solution, and industry, and help AWS customers identify top AWS Partners that can deliver on core business objectives. AWS Partners are focused on your success, helping customers take full advantage of the business benefits AWS has to offer.

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