AWS Partner Network (APN) Blog

Tag: Amazon Connect

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Say Hello to 79 New AWS Competency, MSP, and Service Delivery Partners Added in May

We are excited to highlight 79 APN Partners that received new designations in May for our global AWS Competency, AWS Managed Service Provider (MSP), and AWS Service Delivery programs. These designations span workload, solution, and industry, and help AWS customers identify top APN Partners that can deliver on core business objectives. APN Partners are focused on your success, helping customers take full advantage of the business benefits AWS has to offer.

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Building a Cloud-Based Contact Center with Amazon Connect Service Delivery Partners

Amazon Connect is a self-service, cloud-based contact center service that makes it easy for any business to deliver better customer service at lower cost. It’s based on the same contact center technology used by 70,000 Amazon customer service associates around the world to power millions of customer conversations. Amazon Connect Service Delivery Partners can help you identify business objectives and design contact center solutions that are optimized for cost, reliability, security, performance, and scalability.

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0 to 60 in 8 hours: Amazon Connect Enterprise Implementation in One Day

At West Monroe Partners, we’re confident that Amazon Connect will scale with us as our organization grows. Amazon Connect’s integration with other AWS services, the responsiveness of AWS Support, and the continued development of new services and integrations by AWS will enable us to evolve with the market. Moreover, the significant cost savings we’re seeing with Amazon Connect allows us to invest in the system to improve interactions for our clients.

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AWS Solution Space Expands with Solutions for Amazon Connect

With seven new integrations launched on AWS Solution Space, you can optimize your customer experience and contact center efficiency with pre-integrated solutions and pre-defined consulting services from APN Partners with validated capabilities in this area. The contact center solutions we just launched include integrations in sales and service, workforce optimization, speech analysis, fraud detection, and messaging. In addition, customers can find consulting offers from validated Amazon Connect partners.

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New and Updated Partner Training Resources

We have a number of in-person and online training resources designed specifically for APN Partners so you can more effectively help customers leverage the AWS Cloud. We regularly update and release new training courses so you can be sure you are learning the latest about AWS. The Solutions Training for Partners: Windows (Business) course is available both in-person and online and teaches AWS Business Professional partners about the specific benefits of moving Windows workloads onto AWS.

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