AWS Marketplace

Category: Amazon Lex

call center concept bespoken

Contact center testing, training, and monitoring with Bespoken

For customers building modern contact-center systems with Amazon Connect and Amazon Lex, quality is paramount. High-quality, accurate systems ensure that users aren’t frustrated and increase customer satisfaction (CSAT) as well as first-call resolution (FCR) rates. But it’s expensive and time-consuming to ensure modern Interactive Voice Response (IVR) and Intelligent Virtual Agent (IVA) systems are working […]

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ML to increase personalization

Using machine learning to automate tasks and increase personalization

This post describes winning solutions from the AWS Marketplace Machine Learning Challenge hackathon. Other winners created solutions using machine learning to stay connected and to support healthcare during a pandemic. Introduction During spring 2020, the AWS Marketplace Developer Challenge: ML Powered Solutions hackathon put forth a test for builders all over the world. The challenge […]

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