Category: Learning Levels

How can I add Amazon Lex voice bots my existing telephony services? Many customers would like to improve the customer contact experience by incorporating voice chatbots. However, customers may not want to disrupt their telephony infrastructure in order to add this capability — for example, they may wish to leverage existing infrastructure, retain telephone numbers, […]

This is a guest blog written by Caroline England, Head of Product at Convene. The content and opinions in this post are those of the third-party author and AWS is not responsible for the content or accuracy of this post. Convene is a leading provider of premium virtual and hybrid events with a network of […]

Apple’s CallKit is a framework introduced with iOS 10. It gives users the ability to handle VoIP calls from third party apps, such as Skype, similar to how they would handle a system phone call. If your iOS application is currently using Amazon Chime SDK without Apple’s CallKit, you will notice that in-application audio cannot be started […]

The Amazon Chime SDKs for iOS and Android provide application developers native choices to add audio calling, video calling, and screen share viewing capabilities to their mobile applications. Developers can use the same communication infrastructure that powers Amazon Chime, an online meetings service from AWS, to deliver engaging experiences in their applications. This post demonstrates how to use the […]

We introduced Amazon Chime SDKs for iOS and Android to supplement the Amazon Chime SDK for JavaScript. This provides application developers native choices when integrating audio, video, and screen share sharing sessions into their own applications. In addition to providing methods to access the Amazon Chime SDK media services and local audio and video devices, the Amazon Chime […]

Workers and teachers around the world increasingly rely on Amazon Chime and other services that enable remote working and distance education. As their usage has increased, so has scrutiny of security practices. Customers want to be sure that the content of their meetings and classes is accessible only to those intended to have access. This […]

Builders who integrate real-time communications in their own web applications with the Amazon Chime SDK often ask how to enable client-side recording of audio calling, video calling, and screen sharing sessions. In this blog post, we demonstrate how you can deploy web-based recording service into your AWS account and record an Amazon Chime SDK session. Solution […]

This post demonstrates how to build a virtual classroom application using the real-time communication capabilities of the Amazon Chime SDK. Whether you are looking for a starter or a scalable solution, you can use the classroom demo application included in the Amazon Chime GitHub repository as part of this blog to get started. A classroom […]

The challenge of effectively connecting employees to each other and to critical business processes continues to grow as more information workers collaborate on multi-sites and remote teams. Our customers tell us that their employees need access to online meeting services with group audio, video, and screen sharing as well as advanced features like guest access […]

Across industries, our customers have increased investments in communication-enabled applications. For example, retailers are integrating two-way video into customer service applications, and healthcare providers are using video to connect physicians and patients. Our customers, however, tell us that building real-time communications applications is a challenging and time-consuming process requiring large up-front investments, developing specialized skills […]