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Voice enhancement for call recordings using machine-learning-powered denoising and a new speech superresolution model Why is it important to have higher quality audio recordings? Organizations record phone calls and archive call recordings for a variety of reasons including regulatory compliance and customer service quality control. For example, in many regulated industries, such as financial services, […]

The Amazon Chime SDK is a set of real-time communications components that developers can use to quickly add audio calling, video calling, and screen sharing capabilities to their own applications. Developers can leverage the same communication infrastructure and services that power Amazon Chime, an online meetings service from AWS, to deliver engaging experiences in their […]

Introduction I recently had the chance to sit down with Mike Goodwin, Sr Manager Applied Science for Amazon Chime SDK to discuss his team’s work and gain a deeper understanding of their latest innovations. As a driving force behind new audio technologies, the Amazon Chime SDK is continually pushing the boundaries of what is possible […]

Companies often license and manage dozens of software-as-a-service (SaaS) applications, with some deploying more than 100 applications annually, for communications, finance, content management, and customer relations. While their hope is that these purpose-built applications make employees more productive, the applications rarely work well together, creating security and productivity challenges. At AWS, we’ve seen a fundamental […]

Introduction When creating an Amazon Chime SDK Voice Connector dashboard with the help of Amazon CloudWatch’s robust monitoring capabilities, you can proactively identify and address issues that may arise, ensuring uninterrupted and high-quality voice communication. Amazon Chime SDK Voice Connector is a cloud-based service that provides Session Initiation Protocol (SIP) trunking for voice calling. It […]

On 7/24/2023, Amazon Chime SDK introduced enhancements to the composition capability of media pipelines in Amazon Chime SDK. These enhancements enable the combination of multiple video streams and screen sharing into a unified virtual presentation. Users can overlay videos and create dynamic transitions to enhance the visual experience. Additionally, 10 new layout elements have been […]

Adoption of software-as-a-service (SaaS) applications continues to grow, with many organizations now utilizing hundreds of SaaS apps across their business. While organizations routinely leverage SaaS apps to improve employee productivity, many suffer from security issues and inefficiencies resulting from data silos. IT and security teams face challenges related to quickly identifying and responding to security […]

Introduction The Amazon Chime SDK Call Analytics Real-Time Summarizer is a solution that provides real-time summarization of the phone conversation held through Amazon Chime SDK Voice Connector that leverages the Amazon Chime SDK call analytics to provide real-time summarization of phone conversation health. This demo, Amazon Chime SDK Call Analytics Real-Time Summarizer, utilizes the Amazon […]

Amazon Chime SDK Voice Connector is a cloud-based service that provides SIP trunking for voice calling. It is widely used by businesses and organizations to facilitate communication with customers and partners. With Amazon Chime Voice SDK Connector, you can connect your existing phone system to the cloud and take advantage of features such as scalability, […]

Amazon Chime SDK launches hands-on workshop for real-time call analytics You can now learn how to use Amazon Chime SDK real-time call analytics with the Using Amazon Chime Call Analytics Workshop, a recent addition to AWS Workshops, a growing collection of self-paced tutorials designed to teach practical skills and techniques to solve business problems with AWS. […]