Business Productivity

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Providing anonymity on customer service calls using Amazon Chime Proxy Phone Sessions

If you’re a company that provides customer service via phone where you engage a specialist for consultation with a customer, you are connecting two individuals for a limited amount of time. Unless you use masked phone numbers to connect those individuals, they may be required to share their personal phone numbers. We hear customers say […]

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How to Integrate Apple’s CallKit into iOS Applications Using the Amazon Chime SDK

Apple’s CallKit is a framework introduced with iOS 10. It gives users the ability to handle VoIP calls from third party apps, such as Skype, similar to how they would handle a system phone call. If your iOS application is currently using Amazon Chime SDK without Apple’s CallKit, you will notice that in-application audio cannot be started […]

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Amazon Chime on Raspberry PI

Using the Amazon Chime SDK for 3rd party devices

Introduction The Amazon Chime SDK is a set of real-time communications components that developers can use to quickly add audio, video, and screen sharing capabilities to their own applications. Developers can use the same communication infrastructure and services that power Amazon Chime, an online meetings service from AWS, to deliver engaging experiences in their applications. For instance, […]

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Building a Meeting Application on iOS using the Amazon Chime SDK

The Amazon Chime SDKs for iOS and Android provide application developers native choices to add audio calling, video calling, and screen share viewing capabilities to their mobile applications. Developers can use the same communication infrastructure that powers Amazon Chime, an online meetings service from AWS, to deliver engaging experiences in their applications. This post demonstrates how to use the […]

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Hands-free meetings with Logitech Zoom Rooms and Alexa for Business

The return of employees to physical offices highlights the need for touch-free and voice-controlled meeting rooms. Even before the COVID-19 pandemic, Gartner predicted that “by 2022, 40% of formal meetings will be facilitated by virtual concierges and advanced analytics.”[i] While Echo devices can be used in meeting rooms, Alexa for Business is easier to deploy […]

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Building a Meeting Application on Android using the Amazon Chime SDK

We introduced Amazon Chime SDKs for iOS and Android to supplement the Amazon Chime SDK for JavaScript. This provides application developers native choices when integrating audio, video, and screen share sharing sessions into their own applications. In addition to providing methods to access the Amazon Chime SDK media services and local audio and video devices, the Amazon Chime […]

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Customers like Slack choose the Amazon Chime SDK for real-time communications

Amazon Chime is a meetings and video conferencing service. Developers can use the same communications infrastructure to add audio, video, and screen sharing capabilities directly to their applications using the Amazon Chime SDK. Since the launch of the Amazon Chime SDK at re:Invent 2019, many of our customers have been using the SDK to embed […]

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Integrating PSTN callers with Amazon Chime SDK meetings

Using Amazon Chime SDK meetings, you can create a custom meeting application for users to start or join calls over web browsers or mobile. However, you may also seek to support callers from Public Switched Telephone Networks (PSTN) phones dialing in to your Amazon Chime SDK meetings. This may include callers that have weak or […]

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Mask user phone numbers using Amazon Chime proxy phone sessions

On April 6, we released Amazon Chime proxy phone sessions. Developers can now easily enable two users to call or text for up to twelve hours, without requiring users to share their personal phone numbers. Instead of reaching each other using personal phone numbers, they use a number provided on demand by Amazon Chime proxy phone […]

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Importing Azure Active Directory users and groups into Alexa for Business Directory using AWS Lambda

Alexa for Business Directory enables customers to create contacts and address books that give their end users hands-free calling from Alexa devices in their office. Currently, Alexa for Business administrators enter contacts manually, create an address book, and then assign contacts to the address book. Using this method to create hundreds of contacts becomes impractical. […]

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