Business Productivity

Category: Learning Levels

Announcing the Amazon Chime Meetings App for Slack

The challenge of effectively connecting employees to each other and to critical business processes continues to grow as more information workers collaborate on multi-sites and remote teams. Our customers tell us that their employees need access to online meeting services with group audio, video, and screen sharing as well as advanced features like guest access […]

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Mitel builds its next-generation collaboration applications with the Amazon Chime SDK

Across industries, our customers have increased investments in communication-enabled applications. For example, retailers are integrating two-way video into customer service applications, and healthcare providers are using video to connect physicians and patients. Our customers, however, tell us that building real-time communications applications is a challenging and time-consuming process requiring large up-front investments, developing specialized skills […]

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Best practices for linking Alexa for Business with Microsoft Office 365

Alexa for Business integrates with popular calendar systems, including Microsoft Exchange, Office 365, and Google G Suite, to provide users with hands-free meeting experiences and room-booking capabilities. Several customers have asked for more details on the integration of Alexa for Business with their Office 365 setup. This post describes the technical details about how Alexa […]

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Using AWS Lambda to automate voice recording deletion in Alexa for Business

With Alexa for Business, employees can use Alexa as their intelligent assistant to be more productive in meeting rooms, at their desks or at home. Alexa for Business has the capability to provide functionality to enrolled users (customers that have linked their personal account with their company’s Alexa for Business account) as well as shared […]

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Now achieve multi-region availability and proactive call monitoring with Amazon Chime Voice Connector

In March 2019, AWS launched Amazon Chime Voice Connector, a pay-as-you go SIP trunking service for your on-premises phone system that can save you over 50% on your voice calling costs. The service is delivered over your Internet connection or AWS Direct Connect and can elastically scale up or down to meet your business needs. […]

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Configuring Multi-Region Routing in Amazon Chime Voice Connector

Voice communications are often the front-line of a company’s identity. Companies require highly-available voice calling services to ensure they are always reachable by their customers. To ensure these requirements are met, businesses often build redundancy in their voice infrastructure and their connectivity to the Public Switched Telephone Network (PSTN). This post shows how you can […]

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Now safely catch-up with your work on the go with Echo Auto and Alexa for Business

According to the last United States Census Bureau survey, over 139 million drivers in the US spent an average of 52 minutes per day commuting to their jobs1. We know that many commuters try to use this commute time to check work emails and calendar using their cell phones, which can put their safety at […]

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Now you can ask Alexa to inform meeting participants when you are running late.

Unexpected events such as traffic, or back-to-back meetings can sometimes cause us to be late to our next meeting. Informing meeting participants that we will be late can require multiple steps and we are often not in a position to send this simple message, for example, when we are driving. Starting today, you can ask […]

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Amazon Chime Adds New Ways to Increase Control and Share Management of Your Meetings

Customers tell us that the way Amazon Chime starts meetings is a productivity game-changer for their companies. Not only does Chime auto-call start meetings on time, meetings can start as soon as someone joins, without waiting for the host, allowing available participants to start getting work done. While this works for a broad set of […]

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Announcing Amazon Chime Business Calling and Amazon Chime Voice Connector

After the initial launch of Amazon Chime, one specific question that we were frequently asked by our customers was if Chime would one day support letting users connect directly to the public switched telephone network (PSTN). With the release of Amazon Chime Business Calling and Amazon Chime Voice Connector, that day has arrived! Business Calling […]

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