Author: Justin Stokes

In this post, we will show you how to use Amazon AppStream 2.0 to provide a non-persistent, secure desktop streaming solution for your Amazon Connect agents, and optimize call audio direct to the agent’s local system. Contact centers need the flexibility to enable agents, regardless of their physical location and endpoint, to access services securely. This […]

April 21, 2024: This blog post was originally written by Justin Stokes. It has been substantially updated by Michael Spence to reflect changes in Microsoft services. Amazon WorkSpaces offers several options to secure access to your WorkSpaces. This includes working with your RADIUS infrastructure to provide multi-factor authentication (MFA). With the deprecation of Azure MFA […]

Our friends at Liquidware recently published a post on Amazon WorkSpaces and FlexApp Working Together. It’s a great read if you’re considering ways to manage the applications you’re delivering to your WorkSpaces.

Our friends at the AWS Management Tools Blog recently posted how you can manage Amazon WorkSpaces by integrating AWS Service Catalog with ServiceNow. In their post, you will learn how to integrate AWS Service Catalog with ServiceNow so users can request their own WorkSpace instances inclusive of all business-level approvals and auditing. You will then see […]

Important note: AWS OpsWorks for Puppet Enterprise is not accepting new customers. Existing customers will be unaffected until March 31, 2024 at which time the service will become unavailable. We recommend that existing customers migrate to other solutions as soon as possible. For information about how to migrate your existing Puppet Enterprise servers, see How […]

January 21, 2025: This blog post has been updated by Mayank Jain. As organizations transition to the cloud, managed directory offerings are becoming more prevalent. Administrators appreciate the robust controls without the management overhead of an on premises solution. To make these transitions successful, administrators must find ways to join their desktop fleets to cloud-based […]

Amazon WorkSpaces is a managed, secure cloud desktop service. You can use Amazon WorkSpaces to provision either Windows or Linux desktops, and quickly scale to provide thousands of desktops to workers across the globe. With Amazon WorkSpaces, users can connect securely from anywhere using a software client or a supported web browser. Administrators have full control of the platforms […]

This post was updated in August 2020 by Jeremy Schiefer and July 2024 by Michael Spence. Entra ID was previously named Azure AD. You can use single sign-on with Amazon AppStream 2.0 with many identity services that are compliant with SAML 2.0. This post explains how to configure federated user access for AppStream 2.0 using Microsoft […]