Category: Amazon Bedrock

It’s that time of year when the pundits opine on what next year will bring for retailers. Rather than listing the top technology trends in retail as I did last year, I’m going to focus on generative AI and highlight some key trends to watch. If 2023 was the year when generative AI exploded on […]

You’re planning a home project—maybe building a new deck or finally transforming that basement into a cozy retreat. You visit an online retailer, ready to order supplies, only to be met with pages of options: hundreds of screws, dozens of wood types, countless tools. What started as an exciting project now feels like a chore […]

The quest for hyper-personalization in telecom billing is here to stay Exceptional customer experiences are non-negotiable for building loyalty and driving revenue growth. However, the billing process remains a sore point that frustrates and alienates a significant portion of the customer base. Unclear or confusing bills erode trust, resulting in a contact center calls being […]

Clinicians face several challenges when finding and enrolling patients in clinical trials. These include lack of awareness, limited access to trial information, especially for rare diseases, and time constraints. Typically, clinicians undertake a set of steps to find and evaluate clinical trials for their patients that include identification of patients who would benefit from a […]

The global utilities industry is undergoing a major transformation today. According to Gentrack, which provides software and services for the global utilities sector, utilities are facing growing pressure to reduce costs, become more profitable, and offer a better customer experience. At the same time, smart meters are rolling out worldwide, frequently recording and sending electricity […]

According to a recent study by Gartner, there are three key supply chain macroeconomic trends that influence how the top 25 supply chain leaders prioritize their investments. These are supply chain organization design and talent, AI-driven advances to realize productivity and process optimization, and elevating supply chains to anti-fragile state, all of which help achieve […]

Life insurance underwriting is poised for significant transformation, driven by increasing customer expectations and enabled by the growing sophistication of technologies like data analytics, wearables, artificial intelligence (AI), and Generative AI. Modern insurers are leveraging these technologies to optimize their end-to-end underwriting processes. This article discusses the opportunity space and how AWS services facilitate substantial […]

Retail and consumer goods businesses are adopting generative AI to enhance customer experiences, improve operational efficiency, and create new revenue streams. Recent advancements in multimodal and image-generation large language models (LLMs) are also expanding visual data uses. For instance, Amazon’s generative AI tools help sellers create product descriptions and video ads, streamlining their operations and […]

In the rapidly evolving field of healthcare, leveraging generative AI has the potential to revolutionize patient care and streamline clinical processes. However, orchestrating these complex workflows while ensuring data security and compliance with regulations, such as HIPAA, can be challenging. A common pattern involves starting with the source data, choosing a generative AI model, and […]

The phrase “last mile” is frequently used across industries to refer to the critical final step in delivering value. In the world of analytics, this ‘last mile’ means bridging the gap between insights and taking action, and explain, how specific actions can correspond to the larger picture. As an artificial intelligence (AI)-powered customer communication platform, […]