Artificial Intelligence

Gopinath Jagadesan

Author: Gopinath Jagadesan

Gopinath Jagadesan is a Senior Solution architect at AWS. In his role as solutions architect, he works with Amazon as a customer helping design, build, and deploy well architected solutions on AWS. He holds a master’s degree in electrical and computer engineering, specializing in computer networks, from the University of Illinois at Chicago. Outside of work, he enjoys playing soccer and spending time with his family and friends

How Ring scales global customer support with Amazon Bedrock Knowledge Bases

In this post, you’ll learn how Ring implemented metadata-driven filtering for Region-specific content, separated content management into ingestion, evaluation and promotion workflows, and achieved cost savings while scaling up.