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This blog covers the steps on how to upgrade to the latest APIs offered by AWS for SMS messaging. IMPORTANT: Understanding this Migration in Context of Amazon Pinpoint’s End of Support Amazon Pinpoint announced its end of support (EOS) on October 2026. However, if you are an existing customer using Amazon Pinpoint for SMS, your […]

We’ve released the SESv2 MCP Server sample on GitHub and invite current and prospective customers to experiment with it in non-production environments. This post provides example use cases demonstrating how the SESv2 MCP Server can be used with AI tools like the Amazon Q CLI to get information about an Amazon SES account, set up configurations, and send test emails – all without needing deep expertise in email or Amazon SES.

Introduction Email communication remains a critical component of business operations and customer engagement. As the digital landscape evolves, major mailbox providers continually update their policies to enhance security and user experience. This blog will explore the changes implemented by Microsoft for bulk senders trying to reach Outlook.com (supporting Hotmail.com, live.com consumer domain addresses). This follows […]

I. Introduction AWS End User Messaging has made updates to how it handles SMS origination identities. These changes impact Amazon SNS (Simple Notification Service) and Amazon Pinpoint, which allow sending SMS messages. The updates aim to provide security, flexibility, and control over SMS messaging for AWS users. For companies and developers using AWS for sending […]

Securing your business email is more critical than ever in today’s digital workplace. To help you protect your users and data in Amazon WorkMail (WorkMail), we regularly introduce security features that give organizations more control and protection for their business email. Thanks to the recently announced integration between WorkMail and AWS Identity and Access Management […]

Developers face numerous challenges when building telephony applications: managing unpredictable user responses, handling disconnections, processing incorrect inputs, and addressing errors. These challenges extend development cycles and create unstable applications that fail to meet user expectations. This blog demonstrates how Amazon Web Services (AWS) Step Functions, combined with Amazon Chime SDK Public Switched Telephone Network (PSTN) […]

Amazon Simple Email Service provides a secure email solution that scales with your business needs. Unfortunately, all email systems, including Amazon SES, remain the primary target for spammers and bad actors due to email’s widespread use and accessibility. While SES offers powerful features for application-based email sending, its SMTP credentials require careful management to prevent unauthorized […]

Amazon Chime is a communications service that lets you meet, chat, and place business calls inside and outside your organization, all using a single application. After careful consideration, we have decided to end support for the Amazon Chime service, including Business Calling features, effective February 20, 2026. Amazon Chime will no longer accept new customers […]

Securing your business email is more critical than ever in today’s digital workplace. To help you protect your users and data in Amazon WorkMail, we have introduced enhanced security features that give organizations more control and protection for their communication platforms. With the integration of AWS Identity and Access Management (IAM) Identity Center, WorkMail now […]

Organizations face integration challenges while adding Generative AI (GenAI) -powered Agentic AI and hyper-personalization capabilities to engage with customers through dynamic and personal experiences. They require scalable and reusable architectures to integrate knowledge bases, business logic, and customer communications without a complete system overhaul, amid disparate engagement solutions they currently operate. A Modern Communications Hub, loosely coupled with core Generative AI services, will establish a composable foundation to build communication-channel-agnostic customer experiences on. Start experimenting with AI-powered customer experience innovations with a quick proof-of-concept that won’t interfere with your present customer engagement setup.