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Securing your business email is more critical than ever in today’s digital workplace. To help you protect your users and data in Amazon WorkMail, we have introduced enhanced security features that give organizations more control and protection for their communication platforms. With the integration of AWS Identity and Access Management (IAM) Identity Center, WorkMail now […]

Organizations face integration challenges while adding Generative AI (GenAI) -powered Agentic AI and hyper-personalization capabilities to engage with customers through dynamic and personal experiences. They require scalable and reusable architectures to integrate knowledge bases, business logic, and customer communications without a complete system overhaul, amid disparate engagement solutions they currently operate. A Modern Communications Hub, loosely coupled with core Generative AI services, will establish a composable foundation to build communication-channel-agnostic customer experiences on. Start experimenting with AI-powered customer experience innovations with a quick proof-of-concept that won’t interfere with your present customer engagement setup.

In today’s rapidly evolving digital landscape, effective content curation is essential for businesses to stand out and connect with their target audience. Optimizing customer outreach can be a difficult task. Sales intelligence can help you use data to understand customer behavior, attract prospects with relevant messaging, and focus sales and marketing efforts where they’ll make […]

UPDATED: August 29, 2025 to account for launch of International Toll-Free numbers AWS End User Messaging has a global SMS reach, of 240 countries and regions around the world, enabling companies of all sizes to send SMS globally. Unlike the process of sending a personal message from your phone to someone in another country, sending […]

On this day, 14 years ago, we launched Amazon Simple Email Service (Amazon SES), a highly scalable email sending service that allow businesses and developers to reliably and cost-effectively deliver email from the cloud without having to manage the underlying infrastructure and other operational complexities. Fast forward to 2025: Amazon Simple Email Service (Amazon SES) […]

Introduction Amazon Simple Email Service (SES) recently announced Global Endpoints, a major enhancement to its email sending features. This new capability improves the availability and reliability of SES API v2 email sending workloads by automatically distributing messages, in an active/active configuration across the Primary and Secondary AWS regions. When Global Endpoints detects degradation in either […]

Introduction Amazon Simple Email Service (SES) provides customers with a robust, scalable email solution to send large-scale, global email communications. The service offers customers many benefits, including scalability, high deliverability rates, cost effective pay-as-you go pricing, availability in over a dozen AWS regions, and tight integration with other AWS services. We’ve heard from customers who want […]

Evolving threats, flexible work models, and a growing patchwork of data protection and privacy laws have made securing business communications a challenge. We are excited to announce that Amazon Web Services (AWS) Wickr has been named a Strong Performer in The Forrester Wave™: Secure Communications Solutions, Q3 2024. We believe this recognition from Forrester underscores […]

Introduction Businesses and organizations today struggle to effectively communicate with their customers, employees, or other stakeholders across the diverse range of digital channels they now use. One common problem arises when the requirement to exchange information quickly and reliably extends beyond traditional email. This issue challenges organizations where recipients lack immediate access to email. This […]

Updated 08/04/2025 to include updates to abandoned cart use cases What is 10DLC? Ten-Digit Long Code, or more commonly shortened as 10DLC, is intended specifically for sending Application-to-Person (A2P) SMS in the United States only. If you don’t send text messages to recipients in the US, then 10DLC doesn’t apply to you. 10DLC was designed […]