AWS Cloud Operations & Migrations Blog

Tag: incident management

Maximize cloud investment value through operational excellence using AWS Managed Services

Maximize cloud investment value through operational excellence using AWS Managed Services

In this blog post, I share my observations as an AMS Solutions Architect on how achieving operational excellence can help organizations realize their cloud business objectives while migrating to AWS. I dive deep into the five design principles that AWS Managed Services (AMS) uses to achieve operational excellence. Amazon is guided by four principles: customer […]

automated operations cloud operating model

Reinventing automated operations (Part II)

The first post in this series, Reinventing automated operations (Part I), covered the importance of operations in the cloud and how deferring the creation of an operations plan can slow down your migration. In this post, I’ll share the primary mechanism of iterative improvement (aka flywheel) that AWS Managed Services (AMS) uses to increase operational […]

automated operations cloud operating model

Reinventing automated operations (Part I)

This is the first in a two-part series that covers lessons learned at AWS Managed Services (AMS) as we help customers and partners achieve operational excellence on AWS. To create a secure and consistent cloud operating model, you need both operational experience and AWS skills. In my conversations with customers, it is common for experienced […]