AWS Management & Governance Blog

Tag: ServiceNow

Use AWS Control Tower to automate configuration of AWS accounts for ServiceNow IT operations management

Use AWS Control Tower lifecycle events to automate configuration of AWS accounts for ServiceNow IT operations management

Several organizations that I work with use ServiceNow’s IT Operations management capabilities for their on-premises infrastructure and want to leverage the same capabilities for their AWS environment as well. Some of the core capabilities of ServiceNow’s IT Operations management are ServiceNow Discovery, Event Management and Cloud Management. Currently, customers who want to enable ServiceNow’s Cloud […]

Read More
The success banner at the top of the page says the AMI has been successfully associated.

Creating ServiceNow incidents for AWS License Manager notifications

AWS License Manager streamlines the process of managing software licenses from software vendors like Microsoft, Oracle, IBM, SAP, and others across AWS and in on-premises environments. Administrators can create customized licensing rules that AWS License Manager enforces when Amazon Elastic Compute Cloud (Amazon EC2) instances are launched. This helps you prevent licensing violations by stopping the […]

Read More

Managing Amazon WorkSpaces by integrating AWS Service Catalog with ServiceNow

As enterprises adopt Amazon WorkSpaces as their virtual desktop solution, there is a need to implement an ITSM-based self-service offering for provisioning and operations. In this post, you will learn how to integrate AWS Service Catalog with ServiceNow so users can request their own WorkSpace instances inclusive of all business-level approvals and auditing. You will […]

Read More

Auto-populate instance details by integrating AWS Config with your ServiceNow CMDB

Introduction Many AWS customers either integrate ServiceNow into their existing AWS services or set up both ServiceNow and AWS services for simultaneous use. One challenge in this use case is the need to update your configuration management database (CMDB) when a new spin-up instance appears in AWS. This post demonstrates how to integrate AWS Config […]

Read More
workflow diagram ServiceNow AWS Service Catalog

Create an approval workflow for AWS Service Catalog in ServiceNow

The AWS Service Catalog connector for ServiceNow allows AWS enterprise customers to securely provision compliant workloads using ServiceNow on AWS. A lot of customers ask me how to create an approval workflow in ServiceNow for deploying AWS products. For example, such a workflow might be needed if a data scientist wants to launch an Amazon EMR […]

Read More

Learn how to leverage Amazon CloudWatch alarms to create an incident in ServiceNow

This was blog was authored by Itai Njanji and third party collaborators: A special thanks to Grant Hulbert  a Sr. Technology Alliance Architect for ServiceNow, who co-authored this blog Ben Yukich a Field CTO for ITOM at ServiceNow, who wrote the ServiceNow source code for this integration (Note: This post was updated September 22, 2020) Introduction Customers want […]

Read More

How to enable self-service Amazon WorkSpaces by using AWS Service Catalog Connector for ServiceNow

Introduction Amazon WorkSpaces is a fully managed, secure Desktop-as-a-Service (DaaS) solution that runs on AWS. AWS provides several choices to deploy desktops to users. Some organizations need help integrating this process into their existing automation and Information Technology Service Management (ITSM) tools. Many of the customers I talk to want to have an approval process […]

Read More
Service Catalog standard view 2

How to install and configure the AWS Service Management Connector for ServiceNow

(Note: This post was updated June 12, 2020) Introduction To help customers integrate provisioning secure, compliant, and pre-approved AWS products into their ServiceNow portal, AWS created the AWS Service Management Connector for ServiceNow (formerly the AWS Service Catalog Connector) The AWS Service Management Connector for ServiceNow allows ServiceNow end users to provision, manage, and operate […]

Read More