AWS Public Sector Blog
Author: Naresh Dhiman
Naresh is a senior solutions architect at Amazon Web Services (AWS) supporting US federal customers. He has more than 25 years of experience as a technology leader and is a recognized inventor with six patents. He specializes in containers, machine learning (ML), and generative artificial intelligence (AI) on AWS.
Reimagining customer experience with AI-powered conversational service discovery
In this post, we will explore the use of generative artificial intelligence (AI) chatbots as a natural language alternative to the service catalog approach. We will present an Amazon Web Services (AWS) architecture pattern to deploy an AI chatbot that can understand user requests in natural language and provide interactive responses to user requests, directing them to the specific systems or services they are looking for. Chatbots simplify the content navigation and discovery process while improving the customer experience.