AWS Public Sector Blog

Tag: CloudFormation

Creating an outbound calling solution during a pandemic using Amazon Connect

City and state government leaders are on the front line fighting COVID-19. Government agencies need to reach their constituents at a moment’s notice to communicate everything from the location of disease hot spots, calls for volunteers, providing life-saving guidelines, and keeping the public informed about the current state of affairs. They need to be able to reach citizens virtually or through electronic methods, since meeting in person isn’t an option. In this blog, you learn how to create an Amazon Connect instance, set it up in over a dozen languages, and send messages to millions of people in a short period of time.

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Listen to Citizen and Student Sentiment with Machine Learning

Twitter has hundreds of millions of active users each month and supports multiple languages on their platform. These users engage with nonprofits, need citizen services, and learn at schools, universities, and other educational institutions. As a consequence, public sector organizations look to social media not only to communicate with the public, but also to gain insights about the citizens, volunteers, and students they serve. Wouldn’t it be great to know if people had positive or negative opinions about your city, school, nonprofit, or organization? What are they talking about and how many other people share that view?

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Get Your University Ready for NIST 800-171

The deadline to implement National Institute of Standards and Technology (NIST) Special Publication 800-171 is fast approaching. Beginning in January 2018, you may miss out on government funding that stipulates its implementation if you have not taken action. In 2015, NIST published Special Publication (SP) 800-171 – Protecting Controlled Unclassified Information in Non-federal Information Systems […]

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