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Transform customer interactions into lasting relationships
Amazon Connect is a complete AI-powered solution for delivering personalized customer experiences at scale
Make every moment matter
Innovation meets experience
Built on Amazon’s own service experiences, refined through billions of real-world interactions globally every year.
Combine AI assistance and human understanding in one solution where every interaction builds on the last.
Turn siloed data into personalized experiences by connecting every touchpoint into one continuous conversation.
Unify every aspect of your customer journey, with an application that powers both AI and human interactions right out of the box.
Scale effortlessly as your business grows, with the reliability and performance that enterprise operations demand.
Create connected experiences across any channel
Transform every interaction into an intelligent, personalized experience. AI agents engage naturally across touchpoints, maintaining context while anticipating needs. Deliver proactive, relevant support through customers' preferred channels, turning routine interactions into meaningful moments.
Empower exceptional experiences through AI-human collaboration
AI agents work independently or with your team, knowing exactly when human judgment and empathy are needed. They provide real-time guidance and relevant information without switching apps or searching manually. This blend of AI intelligence and human insight ensures every customer interaction is handled with complete context.
Measure, track, and improve performance
Get complete visibility into your service operations with AI-powered analytics. See, understand, and optimize the customer experience through real-time operational visibility across AI and human interactions. Turn consistent excellence into your competitive advantage with intelligent forecasting and automated insights.
Turn every customer touchpoint into value with Amazon Connect
2025
Leader in the Gartner Magic Quadrant for Contact Center as a ServiceExplore Amazon Connect
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