Amazon Connect Resources
Demos and Guides
Guides and Customer Stories
More Customer Stories
Thought leadership blogs
Visit the Contact Center Blog Channel to learn about unique use cases, best practices, technical how-to’s, and new launches.
Articles
Whitepapers & eBooks
Analyst reports
Gartner Report | 2024 Magic Quadrant for Contact Center as a Service
Amazon Web Services (AWS) is named a Leader in the Gartner Magic Quadrant for CCaaS for its cloud contact center solution Amazon Connect, for a second year in a row. Amazon Connect is an AI-powered contact center solution from AWS, helping companies of all sizes transform customer experience at scale.
Published October 2024
AWS re:Invent presentations
AWS re:Invent 2023 presentations
More AWS re:Invent 2023 presentations
What's new
Documentation
Administration Guide
Helps you get started using Amazon Connect. Describes an Amazon Connect virtual contact center and helps administrators add users, choose telephony options, manage data storage, and configure encryption settings.
Discussion Forum
Post your questions and feedback to the Amazon Connect discussion forum. Use the RSS feeds and e-mail watches to stay in tune with Amazon Connect.
SDKs
Simplify using Amazon Connect in your applications with an API tailored to your programming language or platform.
Technical resources blogs
Visit the Contact Center Blog Channel to learn about unique use cases, best practices, technical how-to’s, and new launches.