Accelerate CX innovation at a lower cost

Deliver personalized, efficient, and proactive experiences across the channels customers prefer. With AI-powered self-service, including Amazon Q in Connect, you can deliver natural, intuitive, multilingual experiences that improve efficiency and lower costs. Amazon Connect also helps you proactively engage customers at scale with relevant information, like appointment reminders, in their preferred channel.

Explore omnichannel customer experience

Empower contact center agents to deliver superior customer experiences from day one with a unified, generative AI-powered workspace that delivers a holistic view of the customer. With Amazon Q in Connect, a generative AI-powered assistant, agents receive real-time responses and recommended actions, including step-by-step guides, personalized to the end-customers’ needs. Amazon Connect also helps reduce your agents’ After Contact Work (ACW) with summaries that are generated within seconds after a contact ends.

Learn how to empower your agents

Unlock the full potential of your supervisors and managers with AI-powered analytics and optimization capabilities. View real-time insights and trends from customer interactions, automatically evaluate agent performance, and provide tailored agent coaching to continuously improve customer satisfaction. Workforce management capabilities allow you to forecast contact volume, assign the right number of agents, and make the best use of your agents to optimize contact center operations.

Discover analytics, insights, and optimization