Category: Public Sector

Working with AWS, Cornell University built Socratic Chat, an artificial intelligence (AI) assistant that delivers personalized Socratic teaching at scale. By fall 2024, over 500 students across multiple courses were using the tool, spending 10-15 minutes per assignment, working through progressively harder questions based on Bloom’s Taxonomy—freeing Ault and other professors to focus on in-depth instruction. Read this post to learn more.

Artificial Intelligence (AI) is transforming how governments interact with their citizens, turning critical touchpoints into highly personalized, efficient, and positive experiences. Where once contact centers could be a source of frustration to both workers and citizens, today AI-powered solutions deliver natural, intuitive, multilingual experiences that improve efficiency, lower costs and—most importantly—deliver better quality and proactive services.

When a University of Arizona associate professor needed to build a cross-disciplinary research team of women researchers for a new initiative, identifying the right experts seemed daunting. With thousands of faculty members spread across hundreds of departments, what would have traditionally required weeks of searching outdated websites and disconnected databases was completed in minutes through Knowledge Map (KMap), an AI-powered research platform developed by the University of Arizona and built on AWS.

Working alongside Amazon Web Services (AWS), the City of Tamarac built a multilingual, omnichannel contact center on Amazon Connect that puts residents first, whether they need emergency alerts during a storm, help with a water bill, or quick access to parks and recreation updates. Read this post to learn more

The government of La Rioja—through its Fundación Rioja Salud—is revolutionizing healthcare delivery in Spain by building PASCAL, a comprehensive health data lake. PASCAL leverages AWS cloud infrastructure to enable predictive, participative, preventive, personalized, and precision medicine—the five Ps of modern healthcare.

This post introduces the Cloudwick proprietary data platform Amorphic, highlights the AWS services that power it, and shows how public sector agencies are using it to simplify operations, reduce costs, and improve public service delivery.

For the thousands of residents displaced or impacted in Los Angeles, navigating resource applications, aid forms, and ever-changing information is a daunting task that can delay them from getting back on their feet. Read this post to learn how Better Angels launched the LA Disaster Relief Navigator—in partnership with Imagine LA—to transform disaster recovery from a reactive process into a proactive, community-informed response. Using the agility and scale of AWS, Better Angels built a resilient digital platform that generated approximately 6,000 personalized recovery plans, directly reaching nearly 30,000 people in need.

This blog post explores how the Alabama Department of Revenue (ALDOR) and the Wisconsin Department of Revenue (Wisconsin DOR) are using AWS applications and services to modernize their contact centers to improve resilience, reduce costs, and scale support for the communities they serve.

AWS and Telos are pleased to announce that Xacta, a leading cyber governance, risk, and compliance (GRC) platform, has achieved Federal Risk and Authorization Management Program (FedRAMP) High authorization—the program’s highest security level. This achievement validates Telos’s partnership with AWS in delivering enterprise-grade security solutions for US public sector organizations and regulated industries, providing the tools needed to efficiently manage security compliance—from initial assessment through continuous monitoring.

Today, AWS announced the launch of its new Digital Sovereignty Module as part of the AWS Partner Transformation Program (PTP). The module is designed for AWS Partners looking to build digital sovereignty offerings, helping them support public sector and regulated industries customers address their data residency and compliance requirements on AWS. Read this post to learn more.