Amazon Q Business

Unleash the power of generative AI in the workplace with Amazon Q Business
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Overview
Capabilities
Use cases
Pricing
Customers
FAQs

Amazon Q Business

Amazon Q Business is the most capable generative AI-powered assistant for finding information, gaining insight, and taking action at work. It makes generative AI securely accessible to everyone in your organization, and helps your employees get work done faster. Anyone in the organization can use natural language to request information or assistance to generate content or create lightweight apps that automate workflows.

 Coming soon | Amazon Q Business introduces new capability to create complex workflow automations

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Capabilities

Unified search experience across systems and data

Receive quick, accurate, and relevant answers to complex questions based on your documents, images, files, and other application data, as well as data stored in databases and data warehouses with Amazon Q Business. Users interact with their AI assistant in its web-based conversational interface, inside popular web browsers, and applications like Slack and Microsoft Teams. Results include citations and references for transparency.

Create and share AI apps to accelerate automation

Amazon Q Apps, a lightweight app creation capability in Amazon Q Business, automates prompting, content creation, workflows, and tasks. For instance, Sales teams can build apps that draft engaging customer e-mails from meeting notes and update customer records. Users can generate apps in a single step by describing requirements in their own words. They can share apps privately with select users, or add them to the organization’s app library for everyone to find, use, duplicate, and customize.

Perform actions in other applications

Work across applications with ease with a ready-to-use library of over 50 actions across popular business applications and platforms such as Jira, Salesforce, PagerDuty, and more. Users can now perform tasks such as creating and updating tickets, managing incidents, and accessing project information directly from within Amazon Q Business.

Change the way your organization manages workflows

Automate complex workflows quickly with the generative AI–powered automation capability in Amazon Q Business (coming soon). Upload a standard operating procedure or other documentation, or even create a recording of your workflow. Amazon Q Business analyzes and suggests an automation, and automatically maintains the workflow once in production.

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Use cases

Everyone from marketing to sales and engineering can use Amazon Q Business’s generative AI chat interface to boost productivity and creativity. Use it to create email copy, generate blog drafts and summaries, write sales scripts, and more. Empower employees to create content faster across departments.

The generative AI–powered automation capability in Amazon Q Business can help you quickly create complex workflows (coming soon). Amazon Q Business uses a series of advanced agents to create, edit, and maintain workflows.

Enhance productivity with Amazon Q Business actions, enabling seamless interaction across popular third-party applications, including Jira, ServiceNow, Salesforce, and PagerDuty. Users can perform over 50 actions directly within Amazon Q Business, eliminating the need to switch between systems and saving valuable time.

Amazon Q Business unifies access to structured data (databases, warehouses) and unstructured data (documents, wikis, emails), enabling users to gain comprehensive insights and make informed decisions faster, all from a single application.

Software vendors can integrate into an index created by Amazon Q Business to enhance results from their own generative AI assistants with a single API. End customers remain in control of which applications can access their data, and the index retains fine-grained permissions.

Built from the ground up with security and privacy in mind

Role-based permissions

Amazon Q Business is built to be secure and private, and it can understand and respect your existing identities, roles, and permissions. If a user doesn’t have permission to access certain data without Amazon Q Business, then they can’t access it using Amazon Q Business either.

Topic filters

Amazon Q Business provides administrative controls, such as the ability to block entire topics and filter both questions and finalized answers using keywords. This capability helps administrators ensure that Amazon Q Business responds in a way that is consistent with your company's guidelines.

Works with Amazon Q in QuickSight

Amazon QuickSight is a cloud-based business intelligence (BI) service that enables organizations to easily analyze their data, create interactive visualizations, dashboards, and reports to gain insights. Amazon Q in QuickSight revolutionizes data exploration by providing business users with multi-visual insights that go beyond traditional dashboard limitations, enabling confident decision-making through natural language queries. Amazon Q Business combines content from documents, images, and other files with reports and dashboards from structured data sources through QuickSight for comprehensive insights across all enterprise data sources.

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Automate tasks with Amazon Q Apps

Amazon Q Apps empowers every employee to quickly turn their ideas into generative AI–powered apps to streamline tasks, and boost individual and team productivity. Built on top of your enterprise knowledge, users can generate apps in a single step from their conversation with Amazon Q Business or by describing their requirements in their own words.

Pricing plans

Flexible pricing for businesses of all sizes

Amazon Q Business offers plans based on user subscriptions and search volumes. Get started for as little as $3/user/month. See the pricing page for more details.

Amazon Q Business FAQs

An AI assistant for work like Amazon Q Business boosts business productivity and enables teams to have natural language conversations to get meaningful assistance. Amazon Q Business generates summaries, recommendations, and content by indexing data across disparate systems. Users can take actions in third-party applications directly within Amazon Q Business, and build lightweight AI apps to automate repetitive tasks. These apps can be privately shared or published in the app library for the entire organization.

Yes. If given the appropriate permissions, Amazon Q Business automatically uses employee profile data from the organization’s identity provider to generate personalized responses in conversational AI workflows.

Amazon Q Apps in Amazon Q Business enables anyone to build lightweight AI apps, irrespective of technical or generative AI expertise. Users can generate an app by describing requirements to Amazon Q Business in natural language. Teams get lightweight app creator functionality for internal use generative AI applications that can be shared privately or with all users in the central app library.

Software providers register their application with Amazon Q Business so their customers can permit them to access their indexed data. Once verified, the software vendor uses the additional data to enrich their native generative AI features to deliver more personalized responses back to the customer. Read more about the Amazon Q index for software providers.

What's new?

desktop version

What's new?

mobile version