Tag: Customer Satisfaction

AWS customers regularly use the “Find an AWS Partner” tool to discover organizations that can help them design, migrate, manage, and optimize workloads on Amazon Web Services. With a refreshed discovery experience, it’s even easier to find AWS Partners with validated qualifications for a variety of use cases. The new experience is also available in Japanese, Chinese, Korean, and Spanish, and customers can search for AWS Partners by industry, use case, services, and solution offerings.

For APN Partners at the Select tier and above, the AWS Partner Solutions Finder (PSF) is a useful tool that enables AWS customers to easily search for and connect with APN Consulting and Technology Partners based on their business needs. This experience is now available in Japanese apart from English. In this post, we explore best practices for managing your PSF listing and getting the most out of this valuable resource for APN Partners.

On April 1, 2019, we announced updates to the overall APN program that included new benefits for APN Partners, such as prescriptive funding based on your current tier and program attainment, and updated APN tier requirements. The APN Customer Satisfaction (CSAT) Program is one of the new requirements we added for 2019. Learn what’s new with the APN CSAT program, how to access your unique customer review form URL, and how to see your CSAT data available in APN Partner Central.

If you’re an AWS customer and have worked with an APN Partner, reviewing your engagements provides AWS with key insights we use to monitor and improve the quality of APN Programs. AWS customers are encouraged to leave reviews on APN Partner engagements that have been launched for more than two (2) weeks. This gives your organization some time to adjust to the new solution or workload delivered by the APN Partner, resulting in a more detailed, thorough review.

To help businesses gather feedback and understand the impacts they’ve had on AWS customers, we launched a “Rate this Partner” button in the AWS Partner Solutions Finder last year. The APN Customer Satisfaction program (CSAT) provides Partners with meaningful data that you can use to better understand your customers. Ask your APN representative if you have customer reviews already, and note that to unlock APN CSAT data you must have received at least 10 Customer Reviews.