AWS Partner Network (APN) Blog
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Fluid CCI Leverages AWS AI/ML Capabilities to Make Today’s Contact Centers Future-Ready
A digital journey is of strategic importance for many organizations, and digital transformation enabled by cloud technologies has increased efficiency and raised productivity with improved stakeholder experiences. To achieve these outcomes, transformation initiatives need to be holistic, interlinked, and inclusive. Learn how to supercharge customer experiences and make your contact center future-ready by leveraging HCLTech’s Fluid Contact Center Intelligence (Fluid CCI) and AWS AI/ML services.
Say Hello to 99 New AWS Competency, Service Delivery, Service Ready, and MSP Partners Added in March
We are excited to highlight 99 AWS Partners that received new designations in March for our global AWS Competency, AWS Managed Service Provider (MSP), AWS Service Delivery, and AWS Service Ready programs. These designations span workload, solution, and industry, and help AWS customers identify top AWS Partners that can deliver on core business objectives. AWS Partners are focused on your success, helping customers take full advantage of the business benefits AWS has to offer.
AWS Machine Learning Competency Expands to Include Applied AI and MLOps Partners
Artificial intelligence (AI) and machine learning (ML) are maturing rapidly. According to Gartner, 75% of enterprises will shift from piloting to operationalizing AI by 2024. That’s why we are expanding the AWS Machine Learning Competency to help customers identify and engage qualified AWS Partners that have deep technical expertise and proven customer success in the areas of Applied AI and Machine Learning Operations (MLOps).