Category: Amazon Lex

If you manage a contact center, then you know the critical role that agents play in helping your organization build customer trust and loyalty. Those of us who’ve reached out to a contact center know how important agents are with guiding through complex decisions and providing fast and accurate solutions where needed. This can take […]

This post is part of our Week in Review series. Check back each week for a quick roundup of interesting news and announcements from AWS! The world is asynchronous, is what Werner Vogels, Amazon CTO, reminded us during his keynote last week at AWS re:Invent. At the beginning of the keynote, he showed us how […]

Things are heating up in Seattle, with preparation for AWS re:Invent 2022 well underway. Later this month the entire News Blog team will participate in our now-legendary “speed storming” event. Over the course of three or four days, each of the AWS service teams with a launch in the works for re:Invent will give us […]

Update October 29, 2021 – Amazon Lex has recently added new integrations and features. Take a look at the list below for the latest updates and links to documentation for more information. Integration with Amazon Connect – Amazon Connect now supports Amazon Lex V2 APIs in all AWS regions where Amazon Connect is offered, and […]

Today, I’m excited to announce the launch of .BOT, a new generic top-level domain (gTLD) from Amazon. Customers can use .BOT domains to provide an identity and portal for their bots. Fitness bots, slack bots, e-commerce bots, and more can all benefit from an easy-to-access .BOT domain. The phrase “bot” was the 4th most registered […]

A couple of months ago on the blog, I announced the AWS Chatbot Challenge in conjunction with Slack. The AWS Chatbot Challenge was an opportunity to build a unique chatbot that helped to solve a problem or that would add value for its prospective users. The mission was to build a conversational, natural language chatbot […]

I’m really excited to share some recent enhancements to two of my favorite services: Amazon Connect and Amazon Lex. Amazon Connect is a self-service, cloud-based contact center service that makes it easy for any business to deliver better customer service at lower cost. Amazon Lex is a service for building conversational interfaces using voice and […]

If you have been checking out the launches and announcements from the AWS 2017 San Francisco Summit, you may be aware that the Amazon Lex service is now Generally Available, and you can use the service today. Amazon Lex is a fully managed AI service that enables developers to build conversational interfaces into any application […]