AWS News Blog

Category: Amazon Connect

AWS Week in Review – July 4, 2022

This post is part of our Week in Review series. Check back each week for a quick roundup of interesting news and announcements from AWS! Summer has arrived in Finland, and these last few days have been hotter than in the Canary Islands! Today in the US it is Independence Day. I hope that if […]

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AWS Week in Review – June 27, 2022

This post is part of our Week in Review series. Check back each week for a quick roundup of interesting news and announcements from AWS! It’s the beginning of a new week, and I’d like to start with a recap of the most significant AWS news from the previous 7 days. Last week was special […]

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Amazon Connect outbound campaign illustration

New – High Volume Outbound Communication with Amazon Connect Outbound Campaigns

The new high volume outbound communication capability in Amazon Connect which was announced at Enterprise Connect last year, is now generally available to all. It is named Amazon Connect outbound campaigns. If you haven’t heard about Amazon Connect, it is an easy-to-use cloud contact center service that helps companies of any size deliver superior customer […]

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Contact Lens for Amazon Connect

Machine Learning-Powered Amazon Connect, Now With Call Summarization

At AWS our mission is to make machine learning (ML) accessible to data scientists, developers, and business users. To help businesses easily leverage the power of ML, we create purpose-built solutions that embed ML and deep learning technologies directly into a business process to address real customer needs, rather than leaving companies to sort it […]

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New for Amazon Connect: Voice ID, Wisdom, and Outbound Communications

During the AWS re:Invent conference last year, I wrote about new capabilities added to Amazon Connect. Today, I am happy to announce the general availability of two of these capabilities, Voice ID and Wisdom, and the launch of a new one. High-volume outbound communications allows, as the name implies, the initiation and management of outbound […]

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Image of a man in a blue shirt running cable through a wall.

How AWS is Supporting Nonprofits, Governments, and Communities Impacted by Hurricane Ida

AWS Disaster Response Team volunteer Paul Fries runs cable to provide connectivity in a police station that has been converted into a supply distribution center and housing for National Guard troops and FEMA. During the crisis that has resulted in the aftermath of Hurricane Ida, the AWS Disaster Response Team is providing personnel and resources […]

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Amazon Connect – Now Smarter and More Integrated With Third-Party Tools

We launched Amazon Connect in 2017 and, since then, thousands of customers have created their own contact centers in the cloud. Connect makes it easy for non-technical customers to design interaction flows, manage agents, and track performance metrics. For example, when I book a Best Western hotel room in Europe by phone, the call is […]

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