AWS News Blog

Category: Amazon Connect

Amazon Connect

Amazon Connect – New ML-Powered Capabilities for Forecasting, Capacity Planning, Scheduling, and Agent Empowerment

Amazon Connect is an easy-to-use cloud contact center that helps companies of any size deliver superior customer service at a lower cost. If you are following our Amazon Connect announcements, you likely noticed that we keep adding more and more machine learning (ML) powered capabilities to Amazon Connect. ML makes Amazon Connect already smarter at […]

Announcing General Availability of Amazon Connect Cases

In June 2022 AWS announced a preview of Amazon Connect Cases, a feature of Amazon Connect that simplifies these customer interactions and reduces the average handle times of issues. Today I am excited to announce the general availability of Amazon Connect Cases. Cases, a feature of Amazon Connect, makes it easy for your contact center […]

AWS Week in Review – October 3, 2022

This post is part of our Week in Review series. Check back each week for a quick roundup of interesting news and announcements from AWS! A new week and a new month just started. Curious which were the most significant AWS news from the previous seven days? I got you covered with this post. Last […]

AWS Week In Review – July 11, 2022

This post is part of our Week in Review series. Check back each week for a quick roundup of interesting news and announcements from AWS! In France, we know summer has started when you see the Tour de France bike race on TV or in a city nearby. This year, the tour stopped in the […]

AWS Week in Review – July 4, 2022

This post is part of our Week in Review series. Check back each week for a quick roundup of interesting news and announcements from AWS! Summer has arrived in Finland, and these last few days have been hotter than in the Canary Islands! Today in the US it is Independence Day. I hope that if […]

AWS Week in Review – June 27, 2022

This post is part of our Week in Review series. Check back each week for a quick roundup of interesting news and announcements from AWS! It’s the beginning of a new week, and I’d like to start with a recap of the most significant AWS news from the previous 7 days. Last week was special […]

Amazon Connect outbound campaign illustration

New – High Volume Outbound Communication with Amazon Connect Outbound Campaigns

The new high volume outbound communication capability in Amazon Connect which was announced at Enterprise Connect last year, is now generally available to all. It is named Amazon Connect outbound campaigns. If you haven’t heard about Amazon Connect, it is an easy-to-use cloud contact center service that helps companies of any size deliver superior customer […]

Contact Lens for Amazon Connect

Machine Learning-Powered Amazon Connect, Now With Call Summarization

At AWS our mission is to make machine learning (ML) accessible to data scientists, developers, and business users. To help businesses easily leverage the power of ML, we create purpose-built solutions that embed ML and deep learning technologies directly into a business process to address real customer needs, rather than leaving companies to sort it […]